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Are strava live segments working for anyone following a course created in strava?

I just want to know if anyone has been able to get strava segments to reliably work when following a course that has been created in strava? 

1) I have a strava premium membership

2) route created in strava

3) segment and route starred, segments are not downhill segments

4) both the route and strava segments show up on both the device and on garmin connect

Yet when following the course (under saved courses), I don't get live segments to pop up the vast majority of time. 

If anyone can reliably get strava live segments to work (when following a course), then I will keep trying, uninstall, reset back to factory settings etc.  Whatever it takes. Ultimately, if I can't get this to work, then i'll have to move to the wahoo system, that seemingly just works.