• Not holding on to a charge

    I’ve had my Lily for about two months. My watch won’t keep a charge past 24 hours. Last night at 8:00pm it was at 100%. Today at 7:30pm it’s at 18%. I’m pretty dissatisfied… any ideas?

  • How to correctly charge the watch

    I'm little confused. With the watch we get only an usb cable without a wall charger. I looked through all the papers in the box and only found out that we should only use Garmin approved chargers. So how am I suppose to charge my watch not to damage it…

  • Missing steps and calories after charging

    Former Member
    Former Member

    Hi all,

    This is a strange one.

    After my morning commute from work to home I had about 9200 steps, went to bed and after waking up I did a general cardio workout at my place. All was good and the watch and the Connect app on Android showed the right info…

  • Does not hold the battery charge

    Hi, 

    I bought Vivoactive 6 for less than a week, everything was OK for the first few days, but for the last couple of days they have been discharging to 0% in a few hours

    Without any activity, overnight from 60% to 0%

    How to solve this problem?

  • Should i charge before the first use?

    Dears 

     I have a q 

    I have just bought my self a Venu 2 Plus Should I charge before the first use? 

    any tips for charging 

    and usually how long it takes to charge your Venu 

  • My brand new vivoactive 4 won't charge

    Former Member
    Former Member

    I recieved my new watch yesterday and have worn it overnight to try it out. Decided to charge it up to full today and it won't charge. I have tried plugging into two different wall chargers as well as a usb socket on my PC and the result is the same.…

  • Heart rate sensor stays on during charging?

    Former Member
    Former Member

    Just wondering if this is normal,, it's very distracting if you are charging in a dark room  

  • My vi active 4a is not charging?

    Former Member
    Former Member

    Was working out today, battery was low, watch shut off duringvworout and now it won't charge. Been on charger for over an hour. 

  • My watch is not holding its charge

    Since the new download my vivoactive 4s is not holding its charge for a full day. Also the date on my VO2 max date is showing January 1st.

  • Stress not synced while charging. Another bug?

    Good morning. I noticed that the stress readings don't sync overnight if the smartwatch is charging, but they sync regularly if it's not. I've tried several tests, all with the same result. I think it's another bug in this software, which is objectively…