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Instinct Solar not syncing with Connect but does with Explore

This is a belated attempt to try and figure out why my Instinct Solar will not sync data with Garmin Connect but will sync tracks and waypoints with Garmin Explore.

My phone sees the watch through both apps, so it doesn't appear to be an overall connectivity issue.  However, in Connect, a sync attempt completes immediately and logs indicate there is no new data available on the watch.  If I look at the watch's flash storage from a PC, I can see files are being updated.  I'm able to access my tracks in Garmin Explore, which syncs fine, but don't have access to longitudinal heart or sleep data, for instance.

This started August 31 and two things happened about that time.  First, my daughter got a Forerunner 35, which I temporarily paired to my account, so I could get a firmware update.  Secondly, and the more likely cause, the watch shutdown when the battery was low.  It seems like after that event, the syncing with Connect ceased.

  • When there is an issue with wellness data not syncing, 99% of the time, a watch will be on more than one Garmin Connect account or sometimes another watch will be your Garmin Connect Preferred Activity tracker vs. your actual primary watch.

    Please work through this Support Center article:

    I Am Missing Wellness Data in My Garmin Connect Account

    If you continue to have issues, the bottom of the Support Center article has our Product Support contact information at the bottom for the region you are in. Please reach out and we will be happy to help further.

  • my instinct to solar Tactical will not sink with true flight and can’t figure out why

  • my instinct to solar Tactical will not sink with true flight

    Looks like something went missing in the translation. I understand that you have problems with syncing and probably not with sinking, but I am unsure about what you mean with the flight. Are you recording flight on planes with the watch? Or do you refer to flights of stairs (floors counting)?