Not receiving Gizmohub alerts on Watch

This may be a shot in the dark but does anyone have kids that use one of those Gizmohub watches for texting or call parents? My kids will call me or text me (through the app's data, not SMS) but the app alerts will not show up on my Garmin watch even though my phone receives the notification and I have enabled the app to send messages to my Garmin watch through the Garmin App. Any suggestions?

Thanks in advance.