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Garmin instinct solar bug in pace calculation?

melsabba
over 3 years ago

Hello,

I was following the garmin coach running workout. the stride repeats.

Pace was not showing for first minute or so on the watch while performing the activity, then disappeared.

on garmin connect pace doesn't look correct. after syncing with strava, strava calculated numbers make sense.

average + pace graph do not make sense

detailed pace reflect the actual:

  • +1 over 3 years ago

    We are actively looking into an issue that may cause your metrics such as Cadence or Pace, to show a flat line for your activity metrics on your Garmin Connect account.

    Please try the following:

    - If you charge your Instinct Solar watch using a computer USB port, after you are done charging your watch, unplug it and power it on. Once on, hard reset it by holding down your top left CTRL button until your watch shuts off. Power it back on and test further.

    - If you have the option to charge your watch using a Wall USB adapter, it may resolve the issue while we get the issue fixed on our end.