Body Battery and Stress disappear after charging

I have an Instinct Solar for around 4 weeks. Whenever I charge it via usb, the body battery and stress both disappear - that is they have no data from the time I disconnect the watch from the usb lead. They don't reappear how ever long I wait. I can still see the Body Battery and Stress from before I started charging the watch.

Resetting the watch by holding down the CTRL button and starting the watch again fixes the problem. The Body Battery and Stress data start appearing again from that point onwards.

Is this normal behaviour? Do I need to turn the watch off and on every time I charge it?

Thanks

Top Replies

Garmin - Chris over 3 years ago +3 verified

I am sorry there is an issue with your watch. Definitely not normal behavior and should not be taking place.

Please try the following:

- Reset your watch: Resetting All Default Settings

If your issue continues…
Garmin - Chris over 3 years ago in reply to ZWarrior +2 verified

We have become aware of and we are investigating an issue with Body Battery getting “stuck” or freezing at a certain value with a flat-lined graph in Garmin Connect. It was discovered that this only occurs…
Garmin - Chris over 3 years ago in reply to 6660929 +1 verified

Please try the following:

- If you charge using a computer USB port, each time after you unplug your watch, hard reset by holding down your CTRL button until it shuts off. Does the missing metrics data…

All Replies

+1 Garmin - Chris over 3 years ago

I am sorry there is an issue with your watch. Definitely not normal behavior and should not be taking place.

Please try the following:

- Reset your watch: Resetting All Default Settings

If your issue continues, please reach out to Outdoor Product Support in your region.

0 6660929 over 3 years ago

Same here

+1 Garmin - Chris over 3 years ago in reply to 6660929

Please try the following:

- If you charge using a computer USB port, each time after you unplug your watch, hard reset by holding down your CTRL button until it shuts off. Does the missing metrics data field(s) in Connect online and in Connect Mobile go away?

- If you do not charge using USB and charge using a wall adapter, please let us know if the issue goes away.

0 mihailstacanov over 3 years ago

it seems I have the same issue: as I see I have no stress and body battery data since 6.12 - when I charged my watch

0 Garmin - Chris over 3 years ago in reply to mihailstacanov

Please try the steps given above to see if it clears up your issue. If the steps work, please let us know. Thank you.

0 mihailstacanov over 3 years ago in reply to Garmin - Chris

Yes after restarting the watch it started to work. I tried also yesterday wall charge and had no issues with stress and body battery. i will try to charge once again with a computer in one/two weeks and will see if I can reproduce the issue once again.

0 6368892 over 3 years ago in reply to Garmin - Chris

thanks I'll give it a try

0 6368892 over 3 years ago in reply to Garmin - Chris

Resetting All Default Settings has resolved the issue for me. Thanks for the advice.

0 mgoodall over 3 years ago in reply to Garmin - Chris

I am experiencing this and have done for a while was waiting for 20.00 to see if this resolved it. I have been rebooting the watch after each charge which is becoming tedious.

If I look to reset all default settings will this reset all of my user settings etc? Blue tooth / wifi etc?

0 Garmin - Chris over 3 years ago in reply to mgoodall

You mentioned software version 20.00. Software v20.00 is on the Fenix 6 series vs. the Instinct Solar which is on v16.00.

If you use the System > Reset option, yes. Your settings will be back to factory and you will need to adjust them again.