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Updated to 16.0 , now unable to turn off

9445309
over 3 years ago

Anyone else having problems with the latest update? Since updating to 16.0  and sensor 13.0 update last night my Garmin Solar no longer automatically displays the date on the watch face unless I scroll to new function/activity and then back to the main watch face.

I can no longer turn off my watch and it no longer connects by USB to my computer so I can't even charge it.

  • +1 over 3 years ago

    I am sorry you are having issues with your Instinct Solar after updating to v16.00 software just released.

    Please try the following:

    - Hard Reset: Hold down your top left CTRL button until your Instinct Solar powers off, then let go of the button. It may take up to 1 minute (or more) but is often going to shut off within 15-30 seconds.

    Test it to see if it will now charge correctly again and your default watch face show your data fields correctly. If not, proceed to the next step..

    - Reset: Go to Settings > System > Reset > select Delete Data and Reset Settings

    If your issue continues, please reach out to our Outdoor Product Support team for further assistance.

  • 0 over 3 years ago in reply to Garmin - Chris

    Thanks! The hard reset seems to have worked. The first few times I tried to hold down the CTRL button, all it would do is turn on the backlight. It took at least 30 seconds for it to finally shut off. It seems to be charging now.

  • 0 over 1 year ago

    Having issues with many of my settings on my watch, including not able to power off phone, unable to connect to Bluetooth and a lot of weird problems since the last update. Whats up Garmin?