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My Garmin doesn't charge anymore

4086279
over 3 years ago

Hi everibody,

after updating the system to version 15.10 my watch has started to have problems.
The battery don't complete a full recharge but watch show 100% of charge when it is was disconnected from the charge.
Last week the HR sensor started to work intermittently.
When I connect it to the PC, i could see the device but i can't do anything (update, backup...) because the connection between pc and phone disappears when i try to copy or paste any file.
Today my watch doesn't charge anymore...
Somebody could help me?
Sorry for my not good english but i'm from italy

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  • +1 over 3 years ago

    Please try the following:

    • Clean the rear connection contacts of your watch.
    • With your watch unplugged, hold the upper left CTRL button for 30 seconds. Release the CTRL button if your watch powers on.
    • Plug it into a power source and check if it will charge. If it will charge, fully charge it and test it further.
    • If still not charging, while your Instinct Solar is plugged into charging, hold the CTRL button for 30 seconds or until it starts to charge.

    If you continue to have an issue either charging your watch or it will still not power on, please reach out to your regional Outdoor Product Support.