Instinct 3 Solar reboots daily, while Body Battery or Stress overviews are accessed

WinstonS. 8 days ago

via the UP/DOWN buttons and GPS button.

After rebooting, Body Battery or Stress can be accessed normally.

Currently running version 9.20; none of the previous versions worked.

The device has already been reset to factory settings, and the same error occurs.

Please fix the issue.

Top Replies

Garmin-Laurie 15 hours ago in reply to WinstonS. +1 verified

Hello, I am sorry to hear you are having this issue. I would love to help you investigate this further. For this, I will reach out to each of you to collect the details of this.
bluefish 4 days ago in reply to 7835749 +1

7835749 said:
Ok, but how much free space is enough? I have around 20MB

That‘s ok !

All Replies

0 bluefish 7 days ago

WinstonS. said:
Please fix the issue.

Could your FW update have failed? I cannot reproduce the problem.

0 7835749 5 days ago in reply to bluefish

I have the same problem. It's not 100% reproducible, otherwise Garmin's QC would have caught it.

Something (memory leak maybe?) is causing the watch to reboot when accessing a glance. The fact that it doesn't always happen suggests that some conditions must be met for this to happen; we just don't know what those conditions are.

But it has happened to me two days in a row, and I've only had the watch for 2 days, so I can confirm what the OP said about daily reboots.

0 bluefish 5 days ago in reply to 7835749

Which FW version have you installed? How much disk space is free?

7835749 said:
Something (memory leak maybe?

Do you use CIQ apps from the Appstore?

0 7835749 5 days ago in reply to bluefish

The watch is brand new and up to date AFAIK (currently on 9.20). I never install anything from the IQ store. I haven't checked the storage space, but I've never had to do that on any other Garmin watch I had in the past.

0 WinstonS. 5 days ago in reply to bluefish

Firmware was 9.20 and 9.21 since yesterday. I have no installed apps from Connect IQ. Space should be fine. Watch is 2 Month old. until last charge process no reboots happened. may it cause battery level under 15 Days?

0 bluefish 5 days ago in reply to WinstonS.

WinstonS. said:
Space should be fine.

Should it be, or is it? Initially there was often not even enough memory for the first FW update.

0 bluefish 5 days ago in reply to 7835749

7835749 said:
I haven't checked the storage space, but I've never had to do that on any other Garmin watch I had in the past.

Initially there was often not even enough memory for the first FW update. Please check your free space.

0 WinstonS. 5 days ago in reply to bluefish

19,73MB free Space checked.

all the Firmware updates finished ok.

Last one 9.21 yesterday.

checked twice.

now actually with 87% Battery remaining no Reboots until the last Dayz

0 7835749 5 days ago in reply to bluefish

Ok, but how much free space is enough? I have around 20MB free, but without having a reference number to compare to, I don't see what's the point. Is it not enough? Is it more than enough?

0 bluefish 4 days ago in reply to WinstonS.

WinstonS. said:
all the Firmware updates finished ok.

Last one 9.21 yesterday.

For me there is no 9.21 yet. The latest version should be 9.20.