sleep recordings are going mad for some weeks

Hello,

i have the instinct 2 watch

i had no problem at all with the sleep analysis, but these last weeks i have noticed that sometimes the values are not good anymore

for example it detects the beginning at 23h and the end at 6h but it displays 13 hours or 12 hours or values that are not good

the bars in the graphic shows a more longer bar than other days. and the phases show a large width for awake time, but i can still see the beginning 23h and the end at 6h

i had not this problem at all during years and now i have encoutered this problem 4 or 5 times in one month

does it mean the watch is broken?

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Garmin-Laurie 2 months ago +1 verified
Hello 5963464

I am sorry to hear you are having this issue. For this, there are a few initial steps we would recommend.
- Does Connect indicate HR being recorded throughout the night? If not, ensure you…

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+1 Garmin-Laurie 2 months ago

Hello 5963464

I am sorry to hear you are having this issue. For this, there are a few initial steps we would recommend.

Does Connect indicate HR being recorded throughout the night? If not, ensure you are not using any battery saver. And also try adjusting how you wear the watch, to ensure you blood flow is not being limited while sleeping.
Ensure the watch is on the latest SW version 16.11. This can be updated using Garmin Express.
If sleep is still not being tracked, I would recommend completing a hard reset. For this, hold the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again.

If this continues to not track sleep consistently, I would recommend contacting Garmin Product Support.

0 pocii 2 months ago

I have the same problem.

since 03.okt the sleep recording doesn't work anymore... before that date all was fine

0 trux 2 months ago in reply to pocii

pocii said:
I have the same problem

I recommend following the instructions from the post just before yours.

0 pocii 2 months ago in reply to trux

i followed the step with the hard reset. everything is working again ;) thank you