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Instinct 2x solar tactical not syncing after work outs

5206261
7 months ago

Since the latest updates on both the app and the watch firmware, my instinct 2x solar tactical is not syncing after finishing a work out. I have to restart both the watch and the phone to get the syncing to work occasionally.

  • 0 7 months ago

    Same problem with mine 2x. Sync faiiling  and then  suddenly in the morning i get message that activity is synced...

  • 0 7 months ago in reply to 8767255

    This is getting more and more frustrating man….

    and now, i just realized that the weather on the watch is not correct as well….

  • 0 7 months ago

    I have 2x Solar and it happens sometimes. If manual synchronization does not help, turning Bluetooth on and off on your phone helps.

  • 0 7 months ago in reply to Kurtzman

    Thanks man…. I’ll try that next time

  • 0 6 months ago in reply to Kurtzman

    Well nothing really helps for me-switching on and off BT, restarting the watch or phone. Just nothing...

  • 0 4 months ago

    Mine syncs, but it seems to take forever. 

  • 0 4 months ago

    Today I had a 150 min run with my F7 Pro on the right and my I2X on the left wrist. After finishing, F7 Pro synced instantly, and I2X took literally half a day. I have initiated the sync multiple times during the day both from the watch and the phone, but after half a day it just did it. 

    Don't know why this is. Really annoying

  • +1 4 months ago in reply to PK

    Hello, 

    I'm sorry to hear you are having trouble with syncing. For this, there are a number of steps you can try, if this continues. 

    Initially, I would just try powercycling the phone and hard reset on the watch. For this, hold the Control button until the watch shuts off, as opposed to selecting power off. Then power this on again. 

    If there is no change, I would recommend syncing the watch with Garmin Express on a computer. https://www.garmin.com/en-US/software/express/windows/  This helps to determine if the sync issue is because of the phone pairing, or if this is because of a corrupted file on the watch:

    • If this syncs with Express, likely a pairing issue. Use these steps to correct the pairing concern:
      1. Ensure the phone's OS is on the latest SW version
      2. Uninstall the Connect Mobile app
      3. Clear the phone cache and history
      4. Ensure the watch does not appear in the phone's Bluetooth menu. If it is, please remove the device
      5. Powercycle the watch and phone. To do this, hold the Light button until this shuts off. Then power on again
      6. Reinstall the Connect Mobile app
      7. Try the pairing again ( Be sure there are no other Bluetooth enabled device nearby)
    • If this is also not syncing the activities with Express, this is likely one or more corrupted files. Use these steps to remove the stored files.
      1. Connect the watch with a Windows computer
      2. Open the watch drive
      3. Open the Garmin folder
      4. Delete the contents of these files: Activities, Courses, Workouts, Locations, Remotes SW, New Files
      5. Disconnect from the computer and powercycle the watch
      6. Try recording and saving a new activity on the watch 
      7. Sync this with Express or the app