Instinct 2x software 15.08 bug. Pulse extremely low during workouts and training program showing error when saving.

After upgrade to 15.08 I'm having extremely low pulse readings during workouts. It is showing 50-65 HRM but it should be closer to 150-165 HRM. Has been working flawlessly before upgrade.

Also when doing Garmin coach program and saving activities will always show a save error first. And then correctly save the activity. This was also the case before upgrade.

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Garmin-Laurie 19 days ago +1 verified

Hello RunningMan_79

I am sorry to hear you are seeing inaccurate HR during your workouts. For this, our engineering team is looking for examples of customers seeing inaccurate HR with the latest software…
Garmin-Laurie 19 days ago in reply to 9820003 +1 verified
I am sorry to hear you are having trouble saving the Garmin Coach plan. For this, I would recommend trying some additional steps:
- Ensure the Connect app and phone OS are up to date
- On the watch complete…
9820003 17 days ago +2

yeah, shows 'Failed' every time i finish activity, but then it will sync. Little annoying thing
9820003 20 days ago +1

yeah, shows 'Failed' every time i finish activity, but then it will sync. Little annoying thing

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+1 9820003 20 days ago

yeah, shows 'Failed' every time i finish activity, but then it will sync. Little annoying thing

+1 Garmin-Laurie 19 days ago

Hello RunningMan_79

I am sorry to hear you are seeing inaccurate HR during your workouts. For this, our engineering team is looking for examples of customers seeing inaccurate HR with the latest software version, in particular during running activities. For this, they are requesting to have you contact Garmin Product support to discuss this further. Thank you in advance.

0 6354366 19 days ago in reply to Garmin-Laurie

Seeing lots of examples of incorrect HR during swimming with 15.08, what's the link to contact Garmin Product support?

+1 Garmin-Laurie 19 days ago in reply to 9820003

I am sorry to hear you are having trouble saving the Garmin Coach plan. For this, I would recommend trying some additional steps:

Ensure the Connect app and phone OS are up to date
On the watch complete a hard reset. For this, hold the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again.
If this is only impacting Coach plans, I would recommend removing the device from the Connect app and phone's Bluetooth menu. Then pair again with the phone.

If this is still occurring, please feel free to reach out to me via Private message so we can investigate this further.

0 Garmin-Laurie 19 days ago in reply to 6354366

You can reach Garmin Product Support during regular hours of operation, via Call or Chat here:

US Garmin Product Support

0 9820003 17 days ago

yeah, shows 'Failed' every time i finish activity, but then it will sync. Little annoying thing

0 RunningMan_79 16 days ago in reply to Garmin-Laurie

Contacted support and did a reset. Seems to be working fine now. But only did one session, so hard to tell really.

0 RunningMan_79 16 days ago in reply to Garmin-Laurie

I am still seeing an error after finishing a training session and saving. Even after hard reset and removing from connect and phone and adding again. So this did not work.

0 itisravi 12 days ago

I'm also observing the spurious 'save error' on 15.08.

0 itisravi 9 days ago in reply to itisravi

So after upgrading the Connect app to version 5.0 as suggested by Garmin-Laurie, I no longer get the error while saving activities.