Missing training load and load ratio

try plugging in to pc and sync via Garmin Express, it fixed one of such incorrectly uploaded activity in past for me; also in activity view - in tab 'stats' - it should indicate 'Load', did you get any?

I tried to sync it via garmin express not doesn't help. Garmin express indicate that I have I an activity that failed to upload. But that activity was recorded Feb 8. So not relevant with this issue.

Yes, I can see the exercise load in the `Stats` tab. I can see all the stats for that activity.

1. Try opening the activity in Garmin Express, editing (do not need to change anything, or just add a Calorie) and saving.
2. If it does not help, use the Trim function and trim slightly the activity (remove a second).
3. If still no help, export the activity from GC Web as Original, delete it, and import the unzipped FIT file back to Garmin Connect.
4. And if still no good, delete it again, and place the FIT file to the folder //GARMIN/NewFiles/ on the watch.
5. And finally, if nothing of it helps, contact the Support at https://support.garmin.com 

I tried all the options but still got no luck.

This issue already happened twice, the first was a few months back.

6780233 said:

I tried all the options but still got no luck

Including #5? In that case there is little chance we could help more.

I sent an email already. The chat and call not available currently because of timezone quite far.

Hey, it happened to me as well on the Forerunner 955. Has it happened to you again?

Support cannot help.