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Garmin connect not connecting to instinct 2

7781344
11 months ago

I recently bought a garmin instinct 2 and 2 days in it cannot get connection to the app but pairs to my galaxy tab s5e just fine.

Top Replies

  • 5 months ago in reply to trux +0 verified

    Hello

    I am sorry to hear you are having this issue. For this, there are a few steps we would recommend trying. We do not recommend pairing the watch with more than one smart device. Use these steps…

All Replies

  • 0 11 months ago

    I also unpaired the device to try and re-pair it and now it won't pair and only connects to Bluetooth 

  • 0 11 months ago in reply to 7781344

    You have to remove the device from the list of Bluetooth devices, before re-pairing, and re-paring exclusively through Garmin Connect (with Instinct 2 not listed on the Bluetooth screen of the phone)

  • 0 5 months ago

    why can it be sooooo *** hard to connect a simple watch (Garmin instinct 2) with an iphone???? Id just love to send this shitwatch back.... spend more than two hours, using all advices here and from youtube videos - but nothing works....

  • 0 5 months ago in reply to 5428490
    5428490 said:
    why can it be sooooo *** hard to connect a simple watch (Garmin instinct 2) with an iphone????

    I do not know, normally it is not hard at all, and especially with an iPhone. I recommend reaching out to the Product Support through their website at https://support.garmin.com. Use the Phone or Chat options for an instant response. Email exchanges usually take a few days. 

  • +1 5 months ago in reply to trux

    Hello

    I am sorry to hear you are having this issue. For this, there are a few steps we would recommend trying. We do not recommend pairing the watch with more than one smart device. Use these steps for pairing with the phone: 

    1. Ensure the phone is on the latest SW version
    2. Uninstall the Connect Mobile app
    3. Clear the phone cache and history
    4. Ensure the watch does not appear in the phone's Bluetooth menu. If it is, please remove the device
    5. Powercycle the watch and phone. To do this, hold the Light button until this shuts off. Then power on again
    6. Reinstall the Connect Mobile app
    7. Try the pairing again ( Be sure there are no other Bluetooth enabled device nearby)

    To pair again, sign into the app. And allow this to walk you through pairing. Be sure to place the watch in pairing mode. 

    If there is no change, I would recommend completing a factory reset: 

    1. Ensure the watch is powered off.
      • You may need to hold CONTROLfor up to 30 seconds to turn the watch off.
    2. Press and hold SET and GPS.
    3. Press CONTROL to power the watch on while holding these two buttons.
    4. After the first beep release GPS.
    5. After the second beep release the remaining button.
  • 0 3 months ago in reply to Garmin-Laurie

    Same issue here. Followed all steps above. Tried to connect to Oppo find x 5 and Samsung tab 5. All failed. Been trying for almost 24 hrs now without any success. 

    Reinstalled garmin connect

    Clear cache and data

    Hard shutdown the unit

    Factory reset the unit

    Unit is instict 2s

    I used to have vivo active and was fine. 

  • 0 3 months ago in reply to 4234255

    Remove the watch from all phones and tablets. Not only from Garmin Connect, but also and especially from the system Bluetooth menu of the devices. Never attempt connecting two devices at a time. Re-pair then the watch through Garmin Connect (not the BT menu of the phone/tablet !!!). Keep the BT enabled only on one of the phones/tablets at a time, when pairing (or syncing) them!

    You may want disabling also other BT devices in the proximity (i.e. your older Vivo), in order to prevent interferences. Wi-Fi can interfere with BT too, since it uses the same 2.4 GHz frequencies, so if your Wi-Fi router and the phone/tables supports the 5GHz band, switch to it.

  • 0 3 months ago in reply to trux

    Hello. Thank you very much for the response. 

    Unfortunately I did the same way as you mentioned on the first paragraph.

    This is really weird and disappointing as this is the most expensive smartwatch I have ever bought. I never had similar issue with my huawei band, or oppo band which it's price was below 40 dollars. 

  • Former Member
    0 Former Member 1 month ago

    Any update for this prob? If solved, how? 
    My ins2 just show initializing, and the phone show searching……. 

  • 0 1 month ago in reply to Garmin-Laurie

    I'm having same issue with my Instinct 2 Tactical.

    I was upgrading & downgrading software version with Garmin Express from 17.01 down to 16.11 and back, but it doesn't solve anything. Watch doesn't sustain BT connection with my phone and it only appears in Garmin Connect as connected (green dot) only for few minuts, after which I have to restart watch several times before it gets connected with my phone. I was told maybe it's my phone's battery saver killing either Garmin Connect app or BT connections, but I checked it and that is definitely not the case.

    One thing I know is when it doesn't want to connect in System Info under section BLE/ANT it is visible as version 0.0 whereas after few restarts it is then appearing correctly as BLE/ANT version 1.04