Discrepancy on the data - Instinct2 Solar

Hello Everyone,

This is a pretty brand new watch and using this for 2 weeks now and in the last couple of days I have seen a huge data discrepancy problem. It doesn't record the activity for long I was running a 5K mile and Garmin was running fine in the first couple to 3 miles properly and then it was stuck at a point where it didn't show the pace, doesn't up my mile(while I am running) and when I try to save the activity it initially showed failed and then on the next try it did succeed.

So to double check this I did run a 5K mile on a treadmill by wearing another fitness tracking device on my other hand. Surprisingly, treadmill data and the other fitness-tracking wearable device almost matched but Garmin Instinct 2 Solar had a huge difference.

I am seeing this issue with the most recent software update that came for the Connect App 2 days ago not sure if it has to do anything with it as the issue is directly happening in the device itself.

0 trux over 1 year ago

nganesh0402 said:
So to double check this I did run a 5K mile on a treadmill by wearing another fitness tracking device on my other hand. Surprisingly, treadmill data and the other fitness-tracking wearable device almost matched but Garmin Instinct 2 Solar had a huge difference.

Did you already calibrate the treadmill activity on your Instinct 2? If you do not know how to calibrate the treadmill activity profile, find the instructions here:

How Does the Treadmill Calibration Feature Work on My Garmin Watch? | Garmin Customer Support

Also please note that Instinct 2 watches (except of the 2X model) do not have a gyroscope, hence the pace & distance estimates will be mostly less accurate than on watches having a gyro sensor. I recommend using an external sensor such as the HRM-Pro strap, for a better accuracy.

nganesh0402 said:
I am seeing this issue with the most recent software update that came for the Connect App 2 days ago not sure if it has to do anything with it

No, it does not. The app has no influence on the distance and pace estimation

0 nganesh0402 over 1 year ago in reply to trux

trux, whilst the issue is not primarily for treadmill and I don't like running on treadmill. I am seeing this while running on roads and to crosscheck I took the route of treadmill. So no matter where you run the pace count issue exists and this was not the case before the update.

0 trux over 1 year ago in reply to nganesh0402

As I wrote, the app has absolutely no effect on the distance measured by the watch. If you need a proof, disable the syncing between the watch and Garmin Connect, and record a run or two, check the distance on the watch, then enable the syncing, sync, and recheck it again - it won't change.

0 nganesh0402 over 1 year ago in reply to trux

I agree the app updates have nothing to do with the issue I am talking about. All I said is it might be a coincidence from the time the app update was pushed I have started seeing this issue.