Data disappearing, not syncing

Hello,

I'm having an issue with disappearing data. For example during the day I can see the HR data is being monitored and logged and HR graph displayed on the watch face as expected. But then at some point it disappears. If I didn't sync with phone then the data since last sync is lost. Sometimes this erases an hour, sometimes whole day. This affects all the data collected by watch including hear rate, stress, steps body battery etc.

Anyone experiencing something similar? For example today, during the day I could see the data on the watch, but then at ~20:00 it got deleted and can't be found in the phone app either.

missing heart rate data

Top Replies

martin over 2 years ago +1 verified

updated to beta 9.15 and no longer have the issue.

All Replies

0 Luke_ODQA over 2 years ago

If you check this same day on Garmin Connect web, does it match what the app shows? If so, if you sync with Garmin Express, does the data then populate?

0 martin over 2 years ago in reply to Luke_ODQA

Data is missing also on the Garmin connect web and I've just tried syncing with Garmin Express and it didn't change anything as far as I can tell.

0 Rinkel80 over 2 years ago

I have this problem daily. Two weeks ago I already opened a post about it. No response from Garmin. In the Beta release from this week I read "Fixed a potential issue where the device could crash while sitting on the watch face.". Maybe this is the solution. Maybe not. Monday I will go on a 10- day holiday. When I come back I will visit the shop and ask for a solution.

+1 martin over 2 years ago

updated to beta 9.15 and no longer have the issue.

0 Josh over 2 years ago

I've noticed this. The watch seems to have a hard time sycning in the morning. Basically I wake up and open up GC and wanna see my sleep. It syncs with GC and nothing shows up on the main screen. I pull down to refresh (iOS) and it still doesnt. I hard kill the app and open it again, sync again, and then it will show up. I notice this every morning. I am on 9.15 as well.