Bug - The health image is not displayed either on the web (Garmin-Chris)

The health image is not displayed either on the web or in the GC on the mobile, it is probably an IS2 bug. It is only visible in the calendar in the mobile application, otherwise not.

The snapshot of the health of the day is only visible on the timelines, for example in Body Battery, after clicking the page does not exist again. In the Health menu, after clicking it also

does not exist. One topic was already written here, but it was probably overlooked.

Top Replies

Garmin - Chris over 3 years ago +1 verified

If you do not see the Health Snapshots field under your Health Stats category, please highlight my name and send me a Private Message. I will be happy to add you to the tracking case for the issue.
CJBarnard over 3 years ago +1

My Health Snapshot syncs to Garmin Connect (App and Web) with no issues.
Garmin - Chris over 3 years ago in reply to 3137061 +1 verified

3137061

Did you have any direct interaction with us before it resolved?

If anyone that reads this thread still does not see your Health Snapshot in your Connect APP or Connect web, please highlight my…

All Replies

0 mattjevans over 3 years ago

Weird that I can see the snapshots:

But if I click on one the link does this:

0 CJBarnard over 3 years ago in reply to 3137061

Lots. The Original Instinct, Instinct Solar, Instinct 2 Solar, VivoActive 4, Venu 2, and finally an old VivoActiver HR

0 Dan.Boilermaker over 3 years ago in reply to CJBarnard

CJBarnard said:
My Health Snapshot syncs to Garmin Connect (App and Web) with no issues.

I am also seeing all my Health Snapshots on GC (app & web) with both an Instinct2 and f7. Using an Android phone if that makes a difference.

0 CJBarnard over 3 years ago in reply to CJBarnard

And I am using IOs (iPhone)

0 3137061 over 3 years ago in reply to CJBarnard

Weird I’ve tried iPhone iPad and nothing

0 Garmin - Chris over 3 years ago in reply to 3137061

We now have a tracking case for this issue and we are looking into it further.

If you do not see the Health Snapshots field under your Health Stats category, please highlight my name and send me a Private Message. I will be happy to add you to the tracking case for the issue.

0 TeaRacer over 3 years ago in reply to Garmin - Chris

I don't know if we are from the same country, I am from the Czech Republic. From what I've found, people with Garmin watches are seeing it. It's definitely an IS2 bug, because in our location, it shows other watches.

+1 Garmin - Chris over 3 years ago in reply to TeaRacer

It isn't specific to the Instinct 2 series since others in this thread have posted their Health Stats field showing on their Garmin Connect account.

It would make sense if you do not see Health Snapshot under your Health Stats category. If the entire Health Snapshop category is missing on your Garmin Connect web account, there would be nowhere for your metrics to be stored properly.

If you do not see the Health Snapshots field under your Health Stats category, please highlight my name and send me a Private Message. I will be happy to add you to the tracking case for the issue.

0 3137061 over 3 years ago in reply to Garmin - Chris

i can’t message you but can you please inbox me as im experiencing the problem

0 TeaRacer over 3 years ago in reply to Garmin - Chris

I see health status there in the Health Snapshots and timeline. But when clicked, there is a Health Snapshots "page does not exist". Some other users have the same.