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Instinct 2 Solar (Tactical) "Washed Out" Display: Anyone else having this problem w/their display?

   T

The GI2 (on right) is much more "washed out" and closer to purple when compared to the original's vibrant blue (on left); both are backlit to 100%. Moreover, the viewing angle on the GI2 is simply terrible... clearly, the new "domed" PowerGlass does not add one of the primary advantages of having a domed crystal which is improving the visibility at acute angles (especially underwater) by mitigating light reflectiveness. I'm not impressed at all. As opposed to the original solar models, the new GI2s have a "full" solar panel behind the display, so this may be the cause of both the tint and viewing discrepancies; I've contacted Garmin support and am waiting for some explanation... hopefully it is just that I may have a defective watch (which can then be replaced by Garmin).  Also, much as I appreciate the improved display resolution of 176x176 (which does make the text look crisper), they've taken advantage of that to make the overall text smaller in order to fit more data displayed on the screen size; that's all well and good, but it does make it more of a strain for legibility... not all of us have a 25 y/o sight. As usual, Garmin did incorporate a font size setting; I've provided them with that feedback and feature suggestion, so hopefully they will add that in a future update.  Has anyone else noticed this issue? 

  • Careful how you threaten and make sure it's not too ridiculous; I came from Coros.  The flagship Vertix, no less.  Those watches and the marketing company behind them that hides who the company really is, are disasters.  You'll see it right away when you realize almost all configuration options are locked out which is one way they get those unrealistic battery times.  Even down to storm alerts at a preset rate.  And wait until you're standing in place and the altimeter goes out of control.  We've been trying to get them fixed, the company just lies and bans people.  Then wait until your battery meter goes out of whack and they tell you to overcharge it calling it a "recalibration procedure" on their site, but I an others have reported the watches getting hot because the monitor has no idea what the charge is.  Then the battery will eventually die and this is an issue they refuse to fix.

    So you going to Coros, even if not a hollow threat, means you will soon come back.  My experience is that it's a training wheels brand for fitness tracking with bold claims that don't match reality and who the hell knows who the actual company is because that marketing department in the US spends a lot of effort in hiding it and what they're doing with the data.  This is all valid, of course, until the battery inevitably fails in a short amount of time, no matter how much care you put into it (ie: not charging to full makes the battery monitoring situation worse, thus leading to the overcharging/recalibration procedure and overheating).

  • So they are not. You can see that they each have a different inclination. This is very obvious in the last photo, the difference is maybe 20 degrees.

  • Dang, that sounds like a complete s**t sandwich with all the fixins over there.  It's curious how reviewers seem to be overlooking these issues (regardless of the company/brand)... I guess not many of them are actually forking out their own cash (as many of them claim to be) after all.  Anyhow, the point I was making is that if Garmin is going to continue to disregard user feedback, and similarly come up with bs excuses rather than solutions (especially with issues that can easily be corrected), then maybe it's time for me to start looking for alternative replacements for their products.  I, las I'm sure many here, have spent a lot of moola on buying and upgrading their watches; even for those that have or do only own one, it's usually a considerable investment for what it is.  Regardless of the minute differences between the more expensive models (which can usually be mitigated through software updates for backward compatibility), we stay loyal, willingly overlook that aspect, and still purchase the "latest and greatest" model of a series from which we already own at least one.  Considering this, it's not too much too ask that they do right by their consumers every once in a while, instead of giving an "Oopsie; oh well... there's a new version coming out anyways, so they can just buy that one." So, IF they do they do remain with that approach (based on the lame excuses they've provided as yet regarding the Instinct 2) then I'll just happily run the piss out of my favorite Tactix Delta, and look elsewhere when that one goes ***-up for some reason, or when a more suitable alternative shows up elsewhere; either way, under  those conditions, I'll part ways with Garmin.

  • In total agreement, DevilFrog.  I’ve been using Garmin cycling computers for 10 years now and spent a small fortune  and I’m ready to upgrade again. Was even looking at Garmins power meter pedals.  I bought the I2 as a possible substitute for a dedicated cycling computer.     Honestly- a Fitbit gives me most of the info I need for a fitness watch, but it didn’t mesh with my cycling info on Garmin connect so I figured I’d stay in the same ecosystem.  Well, now that I’ve seen firsthand how Garmin has handled this obvious mfg defect, lied about intended use (it’s so Tactical to wear a watch on the underside of your wrist!) I’m heavily leaning toward going back to Fitbit and getting a Wahoo cycling computer and Wahoo Speedplay power meter pedals. Garmin has lost out on thousands of dollars of my business for me and my wife to upgrade.  And trust me , when others in my cycling community ask my opinion on Garmin products, I’ll make sure they look elsewhere.  My dad taught me it’s not that you made a mistake, it’s how you own it and you fix it that defines your character.  I was Ok with the I2 issues and was patient and figured they’d fix it or make new runs without the issues and I’d replace.  Now with the obvious lies and excuses- I’m rethinking my plan.  

  • Oh yeah- here’s a TRUE tactical customer.  Hmmmmm- they’re wearing the watch wrong!


    Picture removed due to language in the picture. Please be more careful. Thank you.

  • Reply from garmin “ Hi Adrian, The Instinct 2 uses a different display than the instinct 1 so the backlight may have a different hue and the Instinct 2 won't have as steep of a viewing angle.
    -Olly “

  • Garmin's reply to my own inquiry.

    """"

    Thank you for contacting regarding this. We track issues like the one you reported, and the public update we have is "The Instinct 2 uses a different display than the instinct 1 so the backlight may have a different hue and the Instinct 2 won't have as steep of a viewing angle".

    I have added you to that case so we can track reports of it. As of now, it looks like we're aware of it, and it meets our design standards. I can see what you're describing on my own personal Instinct 2 compared to my Instinct Solar watch. I don't believe replacing it would change what you're seeing. If this does not meet your expectations, I would recommend returning it from where you purchased it.

    """"

    Looks like Garmin's response is they wont be fixing it. Unfortunate when I think this is a problem that could easily be fixed. Personally, although annoyed, I don't find it as a problem worth returning. But I will factor this decision into my future purchases.

  • I would also like to add my communication with a Garmin support rep is still ongoing as I do not believe Garmin's current response to the issue addresses the root cause or make since when viewing from the bottom of the screen ( bottom facing towards you ) would cause bleed out but viewing from the top does not. The rep I am communicating with sees the same in his own instinct 2 actually. Hopefully this proves to help inform users here and Garmin's higher ups who are making the decision on these cases.

  • Tacticool as it gets! SunglassesThumbsup tone2.  Hey everyone [Garmin], look... it's NOT being worn on the inside of his wrist! Hhmmm....