After updating my device in Connect app, i uploaded my activity automatically to Strava, but Strava does not show my Garmin Instinct 2 device - why?
After updating my device in Connect app, i uploaded my activity automatically to Strava, but Strava does not show my Garmin Instinct 2 device - why?
It'll take a few days for Strava to update their database. Took about a week before f7 showed up.
you can always open a support ticket with strava to bring it to their attention.
Hello Ray,
Thank you for contacting Strava. Sorry the data from your device is not being recognized properly on Strava. We do not have this device mapped in our system yet - which can cause your activity…
It'll take a few days for Strava to update their database. Took about a week before f7 showed up.
Is your Instinct 2 showing up yet? It's been over a week for mine and it doesn't show but it uploads my rides. Also, the elevation is less than the watch says so Strava is changing it.
No, not yet. The fenix 7 didn't take this long to start showing up in Strava activity pages.
Below is a link to a fairly recent Strava article regarding devices with altimeters and elevation plots. It does say Strava uses the elevation plot from the device "if its in our database". I had a run this past weekend with a f7X on some hilly (for central Indiana) terrain and the Strava Elevation plot matches the Garmin Connect Elevation plot.
https://support.strava.com/hc/en-us/articles/115001294564-Elevation-on-Strava-FAQs
you can always open a support ticket with strava to bring it to their attention.
Thanks for replying. I'll wait and see.
Hello Ray,
Thank you for contacting Strava. Sorry the data from your device is not being recognized properly on Strava. We do not have this device mapped in our system yet - which can cause your activity statistics to appear differently from what you see on the original platform you use.
I've filed a ticket for our engineers to add this model to Strava. Thank you for your patience.
I hope this helps. If you have any questions, please do not hesitate to ask.
Best,
Jimi
Strava Support Team
Unfortunately it still has yet to be added. I’m wondering how long it’s going to take. The Fenix 7 was added right away. I’m getting tired of being shorted a 1000’ per ride as per Strava.
Hi Strava Support Team,
I'm using Instinct 2S Solar for a week also, it's still not recognized in Strava.
Hope that can raise up a ticket for that too.
Thanks.
Hope that can raise up a ticket for that too
No, it cannot, since this is a Garmin user forum. Strava is a different company, not a part of Garmin. You better contact the support at strava.com