Crash caused by live event sharing ruined my race (20.22)

I only use "live event sharing" every now and then during races. So on saturday: but my Fenix 7 Pro immeduately crashed when pressing the start button. And even more: it went into a boot loop for the rest of the race.

It is reproducable and can only bevsolved by disabling Bluetooth on the phone.

Thevwhole warch is a mess currently..... no idea how I survived the race (actually, th HM went very bad).

Top Replies

Garmin-Laurie 8 days ago +1 verified

Hello sumpfnagel

I am sorry to hear you are having this issue. I would love to help investigate this further. For this, I will reach out to you via Private Message to collect the details of this experience…
Garmin-Laurie 6 days ago in reply to MoHaX +1 verified

MoHaX said:
at the start watch go into reboot loop. After a couple of soft resets during race without any results I decided to turn off my watch ;-(

I am sorry to hear this is occurring. For the boot loop…

All Replies

+1 Garmin-Laurie 8 days ago

Hello sumpfnagel

I am sorry to hear you are having this issue. I would love to help investigate this further. For this, I will reach out to you via Private Message to collect the details of this experience.

0 MoHaX 6 days ago in reply to Garmin-Laurie

I also have same/similar issue 2 weeks ago, at the start watch go into reboot loop. After a couple of soft resets during race without any results I decided to turn off my watch ;-(

My first half marathon without pace and heart rate information.

+1 Garmin-Laurie 6 days ago in reply to MoHaX

MoHaX said:
at the start watch go into reboot loop. After a couple of soft resets during race without any results I decided to turn off my watch ;-(

I am sorry to hear this is occurring. For the boot loop concern, please try the following troubleshooting method for devices stuck in boot loop, and if not resolved with these steps, your device will need to be exchanged.

NOTE: This deletes all Settings, Profiles, Courses, Workouts, Segments, Personal Records, Totals, History, Connect IQ content.

It is recommended to read the steps below in full before performing them.

Ensure the watch is powered off.
You may need to hold LIGHT for up to 30 seconds to turn the watch off.
Press and hold START/STOP, and BACK/LAP.
Press LIGHT to power the watch on while holding these two buttons.
After the first beep release START/STOP.
After the second beep release BACK/LAP.
The watch is now reset and ready for use.

0 sumpfnagel 6 days ago in reply to Garmin-Laurie

I will further check after 21.x update: first try did not cause this issue.

0 MoHaX 5 days ago in reply to Garmin-Laurie

I do the steps after finishing my half marathon race. Watch is in use afterwards but I don't want to have same experience on next race.

Garmin-Laurie I would like to help investigate this further in order to mitigate this problem for future races.