Why? More revenue means more engineers.

Best joke so far!

How is that a joke?

If they made so much money, they'll eventually fix their products, right? Right?

Attention, vous risquez de vous faire censurer par le modérateur !!!!

Because they are making a lot of money regardless the problems so there is no need to spend money on Q&A...

Congratulation! But it will be very difficult for Garmin to reach +10% target in year 2025 by constantly frustrating customer with poor firmware updates.

Short term strategy worked at expense of making products worse and less stable. Long term strategy out of the window. Garmin does not pay attention to quality of their products or customers. It was obvious from beginning of 2024.

marcossaad_ said:

Because they are making a lot of money regardless the problems so there is no need to spend money on Q&A...

I work as a software developer and I can tell you that's not quite how these things work.

I'm happy to explain a few fundamental aspects of product and development teams if you have any questions.

Vizi said:

Short term strategy worked at expense of making products worse and less stable. Long term strategy out of the window. Garmin does not pay attention to quality of their products or customers. It was obvious from beginning of 2024.

There are almost always two strategies in play in larger companies:

• You've got your product strategy where PMs agree with dev teams on a product timeline - sometimes the pace is driven by what your competitors are doing.
• You've got your dev teams strategy which tries to balance operational workload, bug fixes and future product development. Bug fixes normally have a fixed headcount attached to them unless it's really bad, e.g you allocate 2 full time employees to it and they churn through as fast as they're able.

I suspect that Garmin might be making a few big changes to the way they're packaging software across their different product lines which is maybe why we're seeing some regression in the betas. They might also be fundamentally changing the way CIQ functions, hence the crashing of features that have worked fine for years. I don't work for them so I can only speculate.

Garmin's core tenant with the Fenix is that it's a watch built for adventurers. It'll get you to and from places that lesser devices can't be entrusted with. When that trust starts diminishing, much like it has in the last 12 months or so, companies pay attention and they start implementing changes to restore that trust. If you didn't, you wouldn't have a business for much longer. Garmin are likely putting some additional QA processes in place behind the scenes that we're unaware of.

Whatever the case, I agree that they seem to be moving just a little too fast at the moment, especially for a product with a premium price tag. I'd be happier with fewer updates and fewer features for more stability given these are devices that many of us will sometimes be entrusting with our safety.

Well, I am no longer contributing to their revenue. Fenix 7X SS was my last Garmin I am not buying another Garmin until they address their engineering culture.