Fenix 7 and Fenix 7 Pro, Firmware 20.16: Unexpected Restarts During Rope Skipping

After installing the latest firmware update (20.16) on our watches – I have a Fenix 7 and my wife has a Fenix 7 Pro – we both experienced unexpected restarts during our rope skipping sessions. The watches restart just a few seconds into the activity, likely due to dynamic, high-impact movements. Despite following standard troubleshooting steps, the issue persists.

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Garmin-Laurie 3 months ago in reply to Jabimus +2 verified

Update February 28, 2025:

Our engineers are aware of a known issue that may potentially cause the watch to reboot when recording a Jump Rope activity. This is a software related concern. If you are experiencing…
socorsu 3 months ago +7

Software Quality and listening to the Customers should be a good starting point.

Reports were done during Beta, but Garmin release this beautiful 20.xx to Public !

Bug Report during Beta Phase, first one…

Sergio 3 months ago +2

I have the same problem reproducing on Fenix 7X pro and Fenix 7 pro. 
As a temporary solution, I found that when I turn off Bluetooth on the watch, Jump Rope works fine.
 I look forward to Garmin being…

8493528 3 months ago +2

Just experienced this same issue with a jump rope activity. Happened three different times. Set will start, along with the timer and rep count. After finishing a set, the watch crashes and restarts. Comes…

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0 5584567 3 months ago

I have the same problem.

Beside that, my Fenix 7x Pro used 95% battery over night... How do I revert back to an older version?

0 socorsu 3 months ago

Software Quality and listening to the Customers should be a good starting point.

Reports were done during Beta, but Garmin release this beautiful 20.xx to Public !

Bug Report during Beta Phase, first one Jan 10, 2025

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-20-xx/my-device-continuously-crashes-while-jumping-rope

Garmin never reply or open a ticket.

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-20-xx/jump-rope

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-20-xx/jump-rope-app-crashes

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And finaly they open a ticket, Jan 30, 2025 for this report ... why ???

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-20-xx/fenix-7-after-20-13-update-jump-rope-activity-crashes-when-round-finishes

0 8918406 3 months ago

Same here after the update to 20.16. It runs, counting reps correctly, right after you stop jumping it restarts the watch and sometimes restores the activity in the paused mode having ~5 seconds on the timer and no reps.

0 Sergio 3 months ago

I have the same problem reproducing on Fenix 7X pro and Fenix 7 pro. 
As a temporary solution, I found that when I turn off Bluetooth on the watch, Jump Rope works fine.
 I look forward to Garmin being more attentive to its updates.

0 5584567 3 months ago in reply to Sergio

Great! ... But this should not be the solution for us customers. A sports watch without sports tracking is useless. You're right: Garmin needs more QOS.

0 socorsu 3 months ago in reply to Sergio

Thanks for the workaround !

Good information to avoid crash, now waiting for Garmin to fix it !

0 gaterobs 3 months ago

Anyone who can help document/fix the bug, please send a private message to:Garmin-Laurie
Here: forums.garmin.com/.../1902695
we finally found out that Garmin is investigating some bugs.

0 socorsu 3 months ago in reply to gaterobs

Hi Garmin-Laurie a lot of Customers here could be contacted and those from the links under the BR.

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/404053/fenix-7-and-fenix-7-pro-firmware-20-16-unexpected-restarts-during-rope-skipping/1900672#1900672

0 socorsu 3 months ago

When Beta testers said too early for a Public 20.xx ... Beta is ongoing with emergency fix

https://forums.garmin.com/beta-program/fenix-7-series/f/announcements/404677/beta-version-20-19---now-available-ota-over-the-air-for-all-models

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Change log for version 20.19 since v20.16 (currently live):

Fixed crash on jump rope activities.
Fixed possible crash during long activities.

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We are investigating sensors not connecting automatically.

If you would like to help please see this forum page and my request for files:

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-20-xx/20-16-stable-external-sensors-not-auto-connecting-when-starting-an-activity?CommentSortBy=CreatedDate&CommentSortOrder=Descending

0 8493528 3 months ago

Just experienced this same issue with a jump rope activity. Happened three different times. Set will start, along with the timer and rep count. After finishing a set, the watch crashes and restarts. Comes back to the jump rope activity with about 5 seconds on the timer.