Fenix Subscription Plans - Always New Features

There's been a lot of chatter and discontent about the Fenix 7 being grandfathered several years after launch following the release of the Fenix 8. The 7 obviously still works and will for many years, but there's a group of consumers who are going to be perpetually unhappy unless they always have the latest features being delivered to the watch.

These folks cite the Apple Watch or Kindle as examples of products that are continually updated with new features, however these devices enable additional revenue streams or lock customers in (new iPhone purchases and continual book sales), whereas Garmin do not, meaning Garmin can't afford to sell the Fenix at a loss as there's no other way to make this money back during the products life. Money is only made when they sell you a new Fenix, hence the need to keep you lusting after the new and frequently released device.

That's got me thinking that Garmin could potentially adopt the Whoop/Apple/Kindle alternate revenue model and deliver the Fenix at a lower initial price and at the same time satisfy those who always want the latest features.

It'd work like this. You'd buy a Fenix which had essentially no features enabled. It'd tell the time and would run ConnectIQ only and it would cost $600 for example, but then you'd have to pay $20 per month to unlock all of the mapping and sports features. You'd always have the newest features so long as you had the subscription, and Garmin would theoretically support the device for 5-7 years.

Thoughts? Would this make those who are currently unhappy, happier?

  • If they'll suspend my fee for every bug I encounter until it's fixed..

  • My thoughts are that this would only enrage a wider group of customers, similar to what happened with Fitbit and would result in fewer sales overall, but I'm keen to have people disagree with that.

    I'm also keen to hear from folks that all the features should come to all for the devices for 5-7 years with NO subscription model, but then I'll also ask you to predict how this will effect sales of new model devices and how Garmin might claw that money back somehow. Put your business hat on, not your emotional consumer hat.

  • You can classify me as one of those people who choose a watch based on the functions and features that the model has at launch.

    If essential functions that I need are not available at that time, I won't buy the watch.

    For me, this means that the price of a watch must cover the functions I need. This is a sum that can be calculated. Costs for subscriptions cannot be calculated in the long term.

    My opinion: before introducing new features, bugs of the current available features should be fixed first.

  • You can classify me as one of those people who choose a watch based on the functions and features that the model has at launch.

    This.

    I expect software releases to fix bugs and perhaps to make minor improvements to some functions. 

  • Show me where there is a normal bugtrack style interface for bug reporting for Garmin products. You only have a beta section on which to report beta bugs. But I don't bloody want to be a beta tester - so what's left for me? Well, contacting tech support and describing/telling tech support what bug I found. This is some kind of archaism. This forum where we write is only for sharing experiences between users, because it absolutely does not constitute a place where you can report bugs to which you will see any response. I could write/report a lot of bugs I encounter in my Fenix and Edge, but I don't want to write in chat with some employee who has to transcribe my words into some of his internal reporting system. The approach to this topic perfectly shows who its consumers are for Garmin - they are only a wallet from which to milk as much money as possible.

  • Idc about the bs they're trying to add. I want the stuff it had when I bought it to work. If you want an apple watch get one of those. Don't ruin a good thing trying to make it more connected with crap oled screens etc. Not everyone wants all that nonsense that only kills the battery. Fenix are popular because they're durable, reliable and last a really long time (or were at least).

    Ps. I Would never pay a sub fee. I don't pay Microsoft or Google for basic software updates and I wouldn't pay Garmin either. 

  • I would consider paying a subscription for latest features to be added to my watch after it is considered obsolete, but the risk is that the watch will be considered osolete early by the manufacturer before the consumer considers it obsolete.

  • maybe this is not the Garmin point of vue, take a look at Fenix 8 Launch in september.

    Already ...

    Total Added Functions 78
    Total Improved Functions 45
    Total Changed Functions 3
    Total Fixed 225
    Total Removed 5
    Total Specific Model 21