Audio prompts stop during activity

I have a Fenix 7 running the latest software 19.41 and during activities I usually listen to music via Spotify and to the Fenix's audio prompt commands on my aftershockz headphones. Normally, the music would reduce its volume for each audio prompt and after the end of an audio prompt return to normal volume. Since a couple of weeks, after several normal audio commands, the music remains attenuated and no more audio commands are played. Sometimes later, eg. when I pause and re-start the music via my headset or when I turn the headset off and on again, the buffered audio prompts are suddenly played one after the other, although they seem to be out of order. My mobile device is an iPhone 11 running iOS 18.1.1 and the iPhone is connected to both the Fenix and the Aftershokz headphones.

Please advise if there is anything I can do to resolve this issue or if I can provide any additional information that may help to identify the cause.

  • Dear Hannes, I’m experiencing the same annoying issue, also with fenix 7x. I have been searching for a solution since weeks now, via Garmin official site official helpdesk, via Garmin user forums, and via Shokz support helpdesk, without solution so far. I see many many many users reporting such audio prompts issues, since many years (8 yrs ago, 6 yrs, 3 yrs, 1 yr ago…). So, although finding a lot of info, and receiving good feedback from those channels, I still have not reached a solution. I have missing audio prompts or delayed prompts on several headsets (aftershocks Aeropex and Shokz openfit), while having a link of them with the watch and with iPhone SE/iphone 16 pro, and the issues keep ongoing also if the headset are no longer linked to the watch but only to the iPhone.

    Getting quite desperate on this, seeing that the audio prompts have been an issue for years, so bound to be with several phones, software versions, headset brands,…

  • see also here, for my findings, and a rare Garmin reply link in this forum:

    forums.garmin.com/.../1881351