Back button and loop reset default setting

Hi
Two months after the warranty expired, the Back button stopped working and the watch got stuck in a "reset to default settings" loop. Is there a chance to repair or replace the device? How can I solve this?

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Garmin-Laurie 6 months ago in reply to Vizi +1 verified

Hello, I am sorry to hear you are having this issue. In some cases, the watch being stuck in a reset loop can indicate that one or more buttons are sticking. For this, we recommend trying the following…

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0 Vizi 7 months ago

Known issue of bad buttons quality. Request reppacement from Garmin.

0 4915112 7 months ago in reply to Vizi

yes but even after warranty expires? Free of charge?

0 Vizi 7 months ago in reply to 4915112

Insist on replacement since it is known issue caused by bad quality of product.

+1 Garmin-Laurie 6 months ago in reply to Vizi

Hello, I am sorry to hear you are having this issue. In some cases, the watch being stuck in a reset loop can indicate that one or more buttons are sticking. For this, we recommend trying the following cleaning steps:

Submerge the watch in warm/clean water for at least 10 minutes
Remove the watch from the water
Press the buttons repeatedly
Dry the watch, and try completing the reset

If there is no change, the watch will likely need to be replaced. For this, you will want to contact Garmin Product Support.