Fenix 7X Pro (19.40) is rebooting during a workout with Autoscroll on

My Fenix 7X Pro is rebooting during a workout. He rebootes only when the autoscroll is on. By version 19.34 I had the same problem. I hoped the issue has solved to version 19.40, but it is not.

Top Replies

socorsu 1 month ago +1 suggested

And provide these information under your Bug Report

---------

Hi there, thanks for this report. I'd like to see some files from your watch so that I can investigate this issue further.

From the Garmin…
65d8232566e74b4ebf0b699528b8bc89 1 month ago in reply to socorsu +1

everything should have been uploaded
bramborn 1 month ago in reply to socorsu +1

Done!

All Replies

0 65d8232566e74b4ebf0b699528b8bc89 1 month ago

Mine also rebooted two times during an 10 hour activity on wednesday. Did not do it on a 4 hour activity on sunday. Hopefully it is resolved.

0 Ch4rvel 1 month ago

Go to beta forum section.

0 socorsu 1 month ago

Hi, if you are running 19.40beta, then open a Bug Report here

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-19-xx#pifragment-1447sortBy=date

i'm really very not confident into Garmin to fix all bugs reported until the end of this beta, but it's the best solution

0 socorsu 1 month ago

And provide these information under your Bug Report

---------

Hi there, thanks for this report. I'd like to see some files from your watch so that I can investigate this issue further.

From the Garmin\Debug folder on your watch, please copy off any

1. err_log files

2. RAM files

To upload to our customer file sharing portal.

I'd also like to see the files in the:

1. Garmin\EVNTLOGS folder on your watch.

More info on our file upload portal on this wiki page: https://forums.garmin.com/beta-program/w/beta-wiki/125/how-to-access-and-upload-files-from-your-garmin-watch

Direct link to file upload portal: https://supportforms.garmin.com/en-US/form/file-uploader/

Please be sure to upload files using the same email address you use to log in to the forums, so that I can find your files in connection to this report. Please also comment on this thread again when you have uploaded files, so that I know to go download them.

Thanks,

Kelly

Garmin Outdoor Quality Team

0 65d8232566e74b4ebf0b699528b8bc89 1 month ago in reply to socorsu

everything should have been uploaded

0 bramborn 1 month ago in reply to socorsu

Done!

0 bramborn 1 month ago in reply to socorsu

I've uploaded the files!

0 socorsu 1 month ago in reply to 65d8232566e74b4ebf0b699528b8bc89

You need do comment there https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-19-xx/fenix-7x-pro-19-40-is-rebooting-during-a-workout-with-autoscroll-on

and confirm that you sent the files