Fenix 7 Solar Start/Stop button stopped working. loss of access to start an activity.

Sam 7 months ago

Watch no longer has any activity functionality due to the button no longer working, it isn't stuck it just stopped...

Top Replies

Garmin-Laurie 6 months ago +0 verified

Hello Sam

I am sorry to hear you are having this issue. If the button is not working, we would recommend to first try washing the button. For this, submerge the watch in warm fresh water for 10 minutes…
Dr Phil 7 months ago +2

Many posts from users with similar issues if you search the forum. Contact Garmin Support.
seilogramp 3 months ago in reply to 3392701 +1 suggested

3392701 said:
I want a replacement before my warranty is void and Im stuck with a bad watch.

Contact Garmin Support directly to find out what options you have.

All Replies

0 Dr Phil 7 months ago

Many posts from users with similar issues if you search the forum. Contact Garmin Support.

+1 Garmin-Laurie 6 months ago

Hello Sam

I am sorry to hear you are having this issue. If the button is not working, we would recommend to first try washing the button. For this, submerge the watch in warm fresh water for 10 minutes. Then remove the watch from the water, and try pressing the button repeatedly.

You will also want to ensure the watch SW is on the latest version, using Garmin Express.

If there is not change, the watch will likely need to be replaced. For this, you will want to contact Garmin Product Support.

0 3392701 3 months ago in reply to Garmin-Laurie

My Fenix 7S watch is now 1.5 years old and it's happened. Today. Again. Did the soaking, nothing harsh, now it seems to work again. But since this is the umpteenth time, I'm getting tired of a product that's supposedly (near) top of the line. I'm auto-backupping, because I don't want to lose data in the event of a factory reset. But truth be told: I want a replacement before my warranty is void and Im stuck with a bad watch.

0 seilogramp 3 months ago in reply to 3392701

3392701 said:
I want a replacement before my warranty is void and Im stuck with a bad watch.

Contact Garmin Support directly to find out what options you have.