SC1 watch face worked fine for years - now won't load, tried everything besides full factory reset

Contact the developer and ask. 

Hi Phil, I've already tried this, and i'm not sure how this will resolve it.  A perfectly working watchface stops working.  There was no firmware updates to the Fenix to suggest the watchface was incompatible.  In my opinion there is another issue at play here. 

matticas84 said:

In my opinion there is another issue at play here. 

That's exactly why you should contact the developer. He would either probably already know about the problem, or can debug it, which is what nobody else can do without having the access to the source code.

... you can also try a few other CIQ watchfaces, just to see whether it is a general problem with all of them on your watch, or whether it is isolated to the concerned WF.

Test reply

I don't think you're alone, as a Fenix 7X user reported something similar in a review from September 18, assuming you're talking about this watchface:

apps.garmin.com/.../7fd7fe08-7b02-43f5-9b6b-3d574bfe82b4

09/18/2024 | Version 1.3.0
Amazing, I love SC1, I have installed it on my Fenix 5X Pro Plus, and now on my Fenix 7x Pro Sapphire Solar, so I use it for few years. Today, Garmin has sent a new update, and SC1 does not work anymore. Could you update it please ? Thank you.

Also, I just installed SC1 as a test on my FR955 [running recent beta firmware]. At first it worked fine, but eventually it started crashing consistently. There is an error log on the watch, but it doesn't provide any useful information other than the crash is due to an unhandled exception, and it's happening on the same line of code every single time.

I agree that the dev is the person who is best equipped to troubleshoot and solve this problem. Indeed, they should be receiving automated crash reports for me, you, the person who wrote the above review, and anyone else who's currently experiencing crashes. Their crash reports should also have more information than what I posted above. In particular, they should be able to narrow down the exact line of source code where the crash is happening. [Ofc we can't do that since we have neither the source code, nor the built version of the app that was submitted to the store.]

However, since the watchface hasn't been updated in almost three years, it's possible they are no longer actively developing the watchface.

[I know that the general sentiment from both Garmin Support and the forums is that CIQ apps need to be constantly updated otherwise they'll stop working due firmware updates, but this really isn't true in general. It is possible that firmware updates can causes problems in apps that used to work fine, due to a bug or changed behavior in the firmware itself, especially if the app had a dormant bug that was never triggered, but this is generally the exception to the rule.]

If I'm able to figure out why the app is crashing and/or a workaround to prevent the crash [both fairly unlikely], I'll post again.

I can say that it doesn't seem to make a difference whether:

- bluetooth is enabled or not (or whether Connect is open on the bluetooth-connected phone)

- whether the default weather api key is set or not [indeed, the weather appears on the screen briefly, along with the rest of the watchface, before it crashes]

Here's a screenshot of the crash log [even though it's pretty useless to us], since the forum won't let me post it as text:

https://postimg.cc/WqTfXXC1

Can also confirm that I installed SC1 on an old watch (FR935) and it does not crash.