Fenix 7 stuck on reset default settings

Fenix 7 stuck on "reset default settings" screen. No matter whether I choose yes or no, it goes back. Tried hard reset, tried to soak in luke warm water. No change. This watch is only 1 year old and worked completely fine until today. Very frustrating

Top Replies

Garmin-Laurie 9 months ago in reply to thijsgipmans +0 verified

Hello. I am sorry to hear the watch is stuck. Since you have already tried cleaning the buttons, the watch likely does need to be replaced. I would recommend Contacting Garmin Support to discuss this.
…
thijsgipmans 9 months ago +1

Fenix 7 stuck on "reset default settings" screen. No matter whether I choose yes or no, it goes back. Tried hard reset, tried to soak in luke warm water. No change. This watch is only 1 year old and worked…
AssimilatorX 28 days ago +1

I am working with electronics repair, and see the same trend with mobiles that has a failed flash storage chip. Unable to boot or after a full sw upload it returns to the last state. Its usually happening…

All Replies

0 thijsgipmans 9 months ago

For me exactly the same issue

0 Dr Phil 9 months ago in reply to thijsgipmans

What did Garmin Support say when you contacted them?

+1 Garmin-Laurie 9 months ago in reply to thijsgipmans

Hello. I am sorry to hear the watch is stuck. Since you have already tried cleaning the buttons, the watch likely does need to be replaced. I would recommend Contacting Garmin Support to discuss this.

0 JFo 6 months ago in reply to Garmin-Laurie

Have exactly the same issue occur yesterday after a year of no problems. Tried the soak and restart hack mentioned a couple of times without success. Was on hold to Garmin Support for 40 minutes with no option to leave a message or call back. Chat appears to be down on their website, and no option to email them from what I can gather. As per Dr. Phil, I'm wondering if support got back to you and if they provided another solution? Many thanks and I'll keep trying Garmin in the meantime.

0 6580518 6 months ago in reply to JFo

Unfortunately never received anything back from Garmin. I kept trying to soak in water and reset/software updates and it now works but quite temperamental. Frustrating to say the least

0 9836931 29 days ago

Same here. Here is a video of the situation.

youtube.com/.../oLz-VsM2_bg

0 9836931 29 days ago in reply to 6580518

How long you had it like this until it worked?

I have the same issue.

youtube.com/.../oLz-VsM2_bg

0 AssimilatorX 28 days ago

I am working with electronics repair, and see the same trend with mobiles that has a failed flash storage chip. Unable to boot or after a full sw upload it returns to the last state. Its usually happening when the chip fails and cannot be written anymore. Any modern storage, will go into failsafe mode after several faulty blocks present, so at least you can get data off. The flash chip inside the fenix 7 and 7 Pro line are made by "Longsys Forsee" and yes its a Chinese company who owns Lexar now.

0 Erik T7 28 days ago in reply to AssimilatorX

AssimilatorX said:
will go into failsafe mode after several faulty blocks present

That could be THE explanation...

SD cards have this fails safe as well...