First: hope you can understand my question. I am Danish. Trying to explain in English as well as I can.
I bought a Fenix 7s end January 2024.
For the past month charging has been a hassle, with different issues:
1) When putting the cable in the watch it is kind of loose, and I need to put it down carefully. If the cable is touched just a bit, it stops charging. Is it bad connection?
2) The oval cable part is identical and can be turned 180 degress and go into the watch. I always have to test first one way, and then the other way if it is not charging, since it only charges if put in, the correct way even though it should not matter (my old Forerunner 45L didn't care about how the cable plug was turned).
3) When i put the cable into the watch it is like you can push the "socket" a bit into the watch casing. Is this normal?
Do you think the above desciption is a warranty case? The pins does not look deformed or anything. But it is super annoying to put the watch to charge, go to bed and get up in the morning and it has not charged, because the cable was turned the wrong way, or had fallen out of place and stopped charging.
I have bought an extended ensurance when buying the watch.
Do you think I should reach out to Garming, where I bought the watch or to the enurance company?
Thank you for your time.