Fenox 7 Solar Sapphire broken heart sensor glass

9722990 5 months ago

Hi all,

Today I broke the back glass of the heart sensor on my Fenix 7 Solar Sapphire.

Anyone knows if it can be repaired by Garmin?

Top Replies

9722990 5 months ago in reply to Skordilovich +1 suggested

A stupid fall in the shower, i wanted to rinse it (cause I was kitesurfing right before) Felt right on the glass of the heartsensor .

Garmin already answered, I called them by phone, for 257 I'll receive…
Skordilovich 5 months ago in reply to 9722990 +1

I'm sorry. Thats why when i do open water swimming or other sea activities i rinse it right after with bottle water. Back sensor is so sensitive.

All Replies

0 bluefish 5 months ago

Garmin does not usually repair. Garmin replaces a device with a replacement device. This may well be a refurbished device. You should contact Product Support and clarify the next steps there.

0 Skordilovich 5 months ago

can i ask how you broke it?

0 9722990 5 months ago in reply to Skordilovich

A stupid fall in the shower, i wanted to rinse it (cause I was kitesurfing right before) Felt right on the glass of the heartsensor .

Garmin already answered, I called them by phone, for 257 I'll receive a replacement one.

0 Skordilovich 5 months ago in reply to 9722990

I'm sorry. Thats why when i do open water swimming or other sea activities i rinse it right after with bottle water. Back sensor is so sensitive.