Triathlon activity saved to TempFIT and not synced

Did a triathlon recently and the activity did not sync. I initially thought that FIT file is damaged, but instead it's a similar issue to this one: https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/367188/serious-bug-in-16-22-activity-lost-when-being-saved#pifragment-1292=2

Unlike the linked issue - I did not use any navigation (it was a race). In same manner an activity from previous day was displayed as summary. However I could see the triathlon activity in history glance. To fix it I just moved the fit file from TempFIT folder to Activities folder and synced the watch.

Anyone knows how can I report this? Any official reason of fix for this? I'm on Fenix 7S with latest stable firmware.

Top Replies

Garmin-Laurie 9 months ago in reply to kidney_thief +3 verified

Hello. I am sorry to hear you are having trouble with the multisport activity not syncing to the Connect account. Since there have been a number of reports of this, I would like to collect some details…

All Replies

0 Dr Phil 9 months ago

kidney_thief said:
Anyone knows how can I report this

Contact Garmin Support directly.

0 kidney_thief 9 months ago in reply to Dr Phil

Will do, thanks!

+1 Garmin-Laurie 9 months ago in reply to kidney_thief

Hello. I am sorry to hear you are having trouble with the multisport activity not syncing to the Connect account. Since there have been a number of reports of this, I would like to collect some details regarding this. I will get this reported to our engineers, so they can locate the route cause. For this, I will reach out to you via Private Message.

0 Vini 9 months ago

I had the same issue.
thought I had complete lost my race stats, but the file was actually saved in another folder.