Huge problems with 17.28 software.

There is a confirmed wide-spread wifi issue that causes many (very serious!) sub problems.

For me it was "spotify bug" that was uncovered too as originated by the wifi bug. I cannot listen to music for 3 months already. It took Garmin more than a month to admit there is a problem (NOT a reasonable time, as I posted here - in the dedicated forum, and not some external platform).

Still no solution (It appeared in earlier versions and not solved with the stable updates that came since the bug appeared. That is, they broke something very serious, didnt test properly and pushed to production).. remind you this is a 1k$ watch, and the music feature marketed strongly on this one. So yes, the (software) development cycle of Garmin is incompetent. As any long-termed Garmin user you should know by experience that there were many serious bugs along the way. There is always something (when your development cycle is broken).

This is from 5 years ago, when it already was "too much".
www.dcrainmaker.com/.../comment-page-1

Alex_Ch said:

For me it was "spotify bug" that was uncovered too as originated by the wifi bug. I cannot listen to music for 3 months already

You can work around this in the mean time by switching over to another access point. e.g. your phone's hotspot. HTH

Alex_Ch said:

There is a confirmed wide-spread wifi issue that causes many (very serious!) sub problems.

I know this because I was the first to find it, report it and provide a workaround. It happened after the CIQ runtime update which was some time ago and appears to be sporadic with a given access point that seems to "disappear" after switching from one AP and then switching back. lt doesn't appear to be an easy fix.

I agree that it's not good enough to have this out there for so long without accepting acknowledging and delivering a fix given so many people use it. Customers shouldn't have to do this sort of troubleshooting to fix an issue introduced by a tested change.

Come on dude, I tried everything you can imagine, much more than your suggestions here. This wifi bug manifests in many ways, differently for different users for some reason. Even the local Garmin service providers couldn't solve it, as the bug is in the core primary software. And this particular bug is just a drop in the bucket of Garmins low quality software and development cycle. Thinking that you can and should workaround every bug not very productive. I bought the watch to use it, not to spend hours to debug Garmin's software.

Alex_Ch said:

Thinking that you can and should workaround every bug not very productive

I don't:

2529455 said:

I agree that it's not good enough to have this out there for so long without accepting acknowledging and delivering a fix given so many people use it. Customers shouldn't have to do this sort of troubleshooting to fix an issue introduced by a tested change.

2529455 said:

Or maybe I wouldn't.

So you base your recommendation to install 17.28 on "maybe".  Btw, people you call "doomers" are just regular people reporting issues they have. Let's try to listen to them instead of labeling and ignoring them. 

I on the other hand base my opinion on facts - there are some bugs that remain unresolved (even though they were acknowledged by Garmin) which affect proper usage in some scenarios. I see no reason to install such a firmware. 

Vizi said:

So you base your recommendation to install 17.28 on "maybe"

My recommendation is to install the firmware and see for yourself. This is what I've done and ran into a wifi issue which apparently resolved itself after switching APs back and forth and hadn't cropped up again. I haven't run into any of the watch reboot issues that some folks have been complaining about.

My advice is to install the firmware and test it for yourself rather than assuming everything you're seeing here is going to be a reflection on your own experience. If you have issues, roll it back.

Vizi said:

people you call "doomers" are just regular people reporting issues they have.

Only those who tell others not to install updates because of what they've seen on forums and haven't tested themselves

Vizi said:

I see no reason to install such a firmware. 

Not trying to convince you to. Do whatever you want with your watch. I just wouldn't take the position of telling others not to install and test it for themselves because of stuff you've heard about stuff and have no direct experience with.

2529455 said:

I just wouldn't take the position of telling others not to install and test it for themselves because of stuff you've heard about stuff and have no direct experience with.

Agreed. There are one or two frequent posters here who insist on beating Garmin up about every single issue reported often not having the problem that has been reported. And heaven forbid if you have the temerity to post that your experience is positive in order to provide a reference point. 

People need to, and should, post their problems here but it is also important to report the problem direct to Garmin Support. The problem being experienced might not be a bug and there might be someone here who can help. However, these are peer-to-peer forums and it should not be expected (or even demanded) that Garmin should comment here.

2529455 said:

I just wouldn't take the position of telling others not to install and test it for themselves because of stuff you've heard about stuff and have no direct experience with.

I have bugs I experience that I have reported to Garmin several versions ago. They are not resolved. I do not need more bugs that are introduced by new versions. Last 2 versions are supposed to be bug fixes but failed in that regard. 

The suggestion to other people to install software that has bugs that even Garmin acknowledged and that too see for themselves if they have them is hilarious. No logic there whatsoever. But it is easier to go with the flow and label people instead of actually listen to them. Hiding issues and pretending that they are not there is not solution. The point of this forum is to have less people with problems, not more.

Dr Phil said:

here are one or two frequent posters here who insist on beating Garmin up

And than again, there are few people on this forum who experience every repeated bug report as attack of some sort. Discussion about the issue is not an attack but it seems that some people experience it that way. Probably because they are very objective. I have been downvoted by such people (you) when I report my existing bug. So much about that. 

Dr Phil said:

to report the problem direct to Garmin

On that I agree. And since it is obvious that reported problems to often Garmin do not result in change, it is also important to push for resolution of the issue through this forum, because some issues are recognized by Garmin in this way too.  

To come back to the OP,  if you want to install current software go ahead, but it contains recognized bugs that are supposed to be resolved by future updates. 

Vizi said:

The suggestion to other people to install software that has bugs that even Garmin acknowledged and that too see for themselves if they have them is hilarious

Please kindly tell me which bugs I should be experiencing, but haven't, for a firmware that I have installed and tested, that you haven't. 

This is quite comical at this point.

Vizi said:

To come back to the OP,  if you want to install current software go ahead, but it contains recognized bugs that are supposed to be resolved by future updates.

Yah, some of us are experiencing issues and some aren't and no one really knows what percentage of people are experiencing issues so it's a bit of a crap-shoot.

Frankly, that's the biggest let down for me. As a dev, we'd be creating a critical incident report and letting our customers know the failure rate and ETA for the fix if we'd released a change that caused our product to boot loop or fail in inconsistent ways. Never seen this from Garmin (or Apple for that matter). Shame.