Torch Light Issue on Garmin 7X Solar Sapphire Titanium

Hi everyone

I recently purchased a second-hand Garmin 7X Pro Solar Sapphire Titanium, and I've noticed that the torch light isn't working. Is there a debug mode or a way to access logs on a PC to determine when the torch light stopped working? Or is there a system notification indicating the malfunction?

I am asking because I want to prove that the torch light was already broken before I bought it and that it wasn't my fault...

Thanks for your help !

Top Replies

Garmin-Laurie over 1 year ago +1 verified
Hello 6493529

I am sorry to hear the watch is having this issue. For this, I would recommend trying a couple initial troubleshooting steps.
- To activate the flashlight, you can double press the Light button…

All Replies

+1 Garmin-Laurie over 1 year ago

Hello 6493529

I am sorry to hear the watch is having this issue. For this, I would recommend trying a couple initial troubleshooting steps.

To activate the flashlight, you can double press the Light button. Or hold the Light button, and select the Flashlight from the controls menu.
If this is not responding, I would recommend trying a hard reset. For this, hold the Light button until the watch shuts off, as opposed to selecting power off. Then power the watch on again.
If there is no change, you can also try a factory reset with these steps:

Ensure the watch is powered off.
- You may need to hold LIGHTfor up to 30 seconds to turn the watch off.
Press and hold BACK and START/STOP.
Press LIGHT to power the watch on while holding these two buttons.
After the first beep release START/STOP.
After the second beep release the remaining button.