Fenix 7 pro sapphire solar seems bricked

Hi !

I bought a new Garmin Fenix 7 pro sapphire solar on Vinted (second hand website in Europe) 3 months ago. I was very happy with the product until it shut down during a kitesurfing session. I can’t seem to start it again despite trying to press the light button for a minute, using a different charger, plugging it on my computer, …
Support is offering to replace it but as I don’t have the purchase invoice (seller didn’t provide one) they’re asking for ~320€ for the replacement. It’ll end up costing more that a store bought one… I know I am responsible as I bought it second hand, but it still hurts to pay the watch a second time.

So before accepting the offer. I’d like to check if anyone had the same issue, or if you have any other suggestions for me to try.

Thanks in advance

0 Data 11 months ago

I don't want to give uou false hope, probably nothing you can do, but as you have nothing to lose, try soaking in warm water to clean buttons, keep it on charger for a day (unless it gets very warm), open it up and look for water ingress, if wet, let it dry for a week and try again, if any ribbon connectors are loose, reseat them.

0 maxxxs 11 months ago in reply to Data

Hi,

as you said, I had nothing to lose. Unfortunately nothing worked for me so it’s now gone to Garmin for an exchange.

Thanks for your tip though

0 Data 11 months ago in reply to maxxxs

Hope you will receive it soon. On the bright side, you will get a device that is either overhauled and certified or brand new, and has 3 months (or so) warranty.

0 Vizi 11 months ago

Unfortunately, people had same issues with Fenix 7 and Epix (pro and non-pro versions). Check warranty before paying for new one since it is likely it will happen again.