Cannot re-pair with android phone after 17.23 update

After every update I have the problem that I cannot connect my Fenix 7x Sapphire Solar to my phone anymore. Each time I have to go through the procedure layed out by Garmin to reconnect the watch via the Connect App.

https://www8.garmin.com/manuals/webhelp/GUID-C001C335-A8EC-4A41-AB0E-BAC434259F92/EN-US/GUID-4442F808-670B-4EF3-AC60-32666F173DFD.html

After the 17.23 update, this approach does not work anymore. I do not get to the pairing screen with the QR code but stays in "initialising" until it times out. The watch cannot connect via Bluetooth and WiFi (when serching for WiFi the watch cannot find any networks) - I can connect via cable and Garmin Express.

I have done

1. a factory reset

2. a downgrade to 16.22

3. a reinstall of the last backup that worked.

Nothing allows my to reestablish the connection.

Please help

Top Replies

6942759 over 1 year ago +3
I had the same issue and I found this solution (which worked for me) on the Epix forum.
- Go to your System > About menu
  
  press the top left Light Button 8 times
  
  Go to the very bottom
  
  select the option…
socorsu over 1 year ago in reply to entify +2

Hi Garmin-Laurie we saw and help a lot of users on the Forum, Facebook and others channels, can Garmin react to this situation ?

Regards
Ɛpsilon over 1 year ago +1

Ensure the watch is totally removed from the bluetooth list of devices in the phones settings

All Replies

0 Ɛpsilon over 1 year ago

Ensure the watch is totally removed from the bluetooth list of devices in the phones settings

0 Ch4rvel over 1 year ago

What phone is giving you this trouble (make, model) ?
Have you tried another phone for a test ?

0 Buenni over 1 year ago in reply to Ɛpsilon

done, but no success

0 Buenni over 1 year ago in reply to Ch4rvel

It's the Fenix 7x Sapphire Solar and I have tried two other phones. But it does not initialize the BT module

0 Ch4rvel over 1 year ago in reply to Buenni

I asked about the make and model of the phone :)

0 Heavyhms over 1 year ago

I had same problem after my fourth attempt to install a working 17.23 and subsequent downgrade to the 16.22 stable (latest stable version: 17.23 is useless on my watch). i had to retry to connect at least 6 times (with phone camera and qr). Latest, after terminatig Garmin Connect and deleting program cacheI was able to rec-pair with android phone

+1 6942759 over 1 year ago

I had the same issue and I found this solution (which worked for me) on the Epix forum.

Go to your System > About menu
- press the top left Light Button 8 times
  - Go to the very bottom
    - select the option to reinstall the software.

Hopefully this works for you.

0 entify over 1 year ago in reply to 6942759

You sir just saved my day. Ive tried everything and was about to go nuts. This did the trick for me - massive highfive

0 socorsu over 1 year ago in reply to entify

Hi Garmin-Laurie we saw and help a lot of users on the Forum, Facebook and others channels, can Garmin react to this situation ?

Regards

0 #Matthias# over 1 year ago in reply to socorsu

socorsu said:
we saw and help a lot of users

I would say Garmin owes us a beer for taking over their customer support work!

I thought about writing "owes us a stable firmware", but then I thought to myself: "Come on, stay realistic"