Fenix 7 Pro Sapphire Solar Bluetooth headphones connectivity issue

I'm using my Fenix 7 Pro Sapphire Solar for morning runs. One of the main reason I bought the watch was to be able to leave my phone at home and listen to music whilst on the run using Bluetooth headphones. Sadly the music only plays for about 5 minutes or so then it gets spotty to a level that I must disconnect the headphones and reconnect them. Once I do that, it's fine again for about 5-10 minutes. Then the problem is back. I don't use any other kinds of sensors and I do not carry my phone on runs, so the watch is only connected to the earbuds.

I've tried firmware updates, resetting headphones, one earbud at a time to start, constantly re-pairing, disconnecting the watch from the phone first, rebooting the watch. Nothing seems to work. It is incredibly frustrating given how much I paid for the watch and listening to music via Bluetooth headset was the main reason for the purchase. I went to see if other ppl having such issues and dear oh dear, the internet is filled with these Bluetooth connectivity issues. I was wondering, will Garmin work on a fix or will this be just ignored? It seems to me that the issue is quite a long standing one. I am thinking of returning the watch and just get another brand. Looking forward to your thought, advice, input...anything really...

  • I have the same issue, but now it’s gone from 5-15 minutes to every 30-45 seconds. It’s so frustrating! Is there any solution? Unpairing, restarting, none of these have worked. Thank you! 

  • What brand are your headphones? I know that Jabra have been notoriuously bad for this with Garmin watches but other brands are much better. My Airpods work perfectly but my Jabra's would continuously drop out.

  • AirPods Pro. It started out working perfectly, but gradually started having issues and got worse and worse and now is basically useless with air pods pro. Not sure whether other headphones will fix the issue. It happens a lot more on my outdoor runs than indoor workouts (rowing). I can’t figure it out! 

  • I think this is a hardware issue, the epix pro and the fenix 7 pro do the same thing, weak bluetooth signal. I never had any issues with this before, I've tried many Garmin watches, i think they have changed the bluetooth modem and now we only can hope a software update, which hopefully can solve this EXISTING problem!

  • I have the exact same issue with my wh-1000xm4 .. however on my nad d3020 the connection is rock solid.
    My conclusion is that it's a problem since a certain FW update AND a combination of devices/hardware

  • I think its definitely the watch. Now, the question is, what do I do? It's a £600 watch that doesn't deliver as it should. Or should we wait for a possible software update if there will ever be one..

    To me it seems Garmin just ignoring this issue. The internet is littered with the problem. So many users are complaining and looking for an answer amongst themselves. Just like us here. In the same time Garmin is sitting quietly. The issue isn't new. I found posts, vlogs about this that are stretching back 2+ years. But I'm yet to find 1 helpful and working advice from Garmin.

    I don't know about any of you, but I 'm leaning towards option 1. It's not only that it's frustrating when I can't relax and enjoy my workout, because I have to fiddle with the watch, but I also feel like a fool for paying so much for something that doesn't work as it should whilst the manufacturers probably laughing at me.

  • I used Anker Soundcore A1. Sounds amazing and doesn't cost too much. I just bought a pair of Jabra Elite 4 Active, because I read in some forums that they worked. I have not tried them yet, but I'm already scared after reading your post.

  • Yes, exactly, wake up Garmin!

  • I have Anker Soundcore A1 too and Fenix 7s. During my runs, at the beginning they have connection issue evrey 5-10min and I have to re-pairing every time. After 3 or 4 re-pairing they start to work correctly untill the end of the run (60-90min). I tried everything I found online but nothing worked.

  • Someone told me something interesting today.

    Most true wireless headphones are designed in a way that 1 earbud is the master and the other the so called slave. It is the master that will connect to another device bia Bluetooth and will transfer the sound/signal through magnetic technology to the other earbud. If say, you lise the master earbud, the other one will become useless. Now, apparently in most cases the master earbud is the right one. Which means the Bluetooth signal can get distrupted by the body moving (Bluetooth apparently doesn't travel through human body) causing the connection to become choppy.

    Now there are headphones/earphones where both earbuds are masters. The signal is far stronger in these. I didn't have much chance to venture into a proper research yet to see how and which products would be these. It's not necessarily the easiest way to investigate this when looking to buy a set. But I think I might be onto something here.

    Again, I seen many posts where ppl advised wearing the watch on the wright wrist (since swapping the buds isn't always possible), and some said they had success.