Stuck in "Reset to default" loop after latest update

4782385 1 month ago

Received an update notification on the watch this morning, and installed it.

The watch restarts, after a while the watch shows the following screen: Garmin Connect IQ - Spotify has been installed to your device.

When pressing the screen or any buttons, I get a "Reset to default settings?" prompt with Yes and No.

Selecting No does nothing, and selecting Yes, reboots the device and after a while land on the Garmin Connect IQ screen again and on the same Reset default settings after.

My watch is now stuck in this loop.

Can I unstuck it without my cable and a laptop connection?

Model is Fenix 7 sapphire solar, and I recently opted in to Beta testing the Garmin Connect app on IOS.

Update:

After following the "Unprompted Reset" process I get the fenix7 factory screen for a while, then it still falls back in to the "Reset to default" loop without the ConnectIQ Spotify message now.

Update 2:

Customer support advised that the device needed to be replaced. The process was sending my device back then Garmin sending me a "recertified" watch. Replacement took around 4 business days in the UK. After two annoying weeks I got a new watch.

I installed the 16.22 update on it, with no 3rd party apps or watch faces for now.

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0 7803717 1 month ago in reply to 7803717

I don't know if it's useful information. There are two versions of hard reset. The second one on different thread here is a bit different as if you click some of the buttons during booting, it promts the same question: reset default setting. Doesn't matter which one you choose or if you do it connected or not... but the flashlight works. :D

0 4782385 1 month ago in reply to goerlich

Being connected to the laptop does not make any difference for me. Tried hard reset while connected, the garmin app does not recognise the watch and I’m still stuck in the reset loop.

0 1640359 1 month ago

I've exactly the same issue. I've tried all of the suggested solutions, but nothing works. I'm really disappointed, because in a few days I've ro run the marathon of Rotterdam. This is for sure not the credibility from Garmin that I'm used to and I expect. Sending the watch back to the vendor is an option, but I'll not have a watch when I most needed it....during the marathon! Is there any solution I can try now?

0 7920145 1 month ago

I have the same problem with my fenix7 Sapphire solar. The screen stay on reset screen.

+1 4782385 1 month ago

Update:

I installed the 16.22 update on it, with no 3rd party apps or watch faces for now.

0 7780681 21 days ago

I have this problem every time I touch the screen it reboots help please

0 6547769 13 days ago in reply to Garmin-Laurie

I am having same issue with my watch. I have leftin a bowl for 10 minutes, done multiple resets and I nothing works. This watch is less than 9 months old and was very expensive. Please help!

0 jtipper21 10 days ago

Having the same issue but this is my third fenix 7 in 12 months!! It's strange that this "hardware" issue has only ever happened after a software update!! Really considering not bothering with another one

0 4051717 8 days ago

I have the same problem, my watch is only a few months old, it is brand new.

The clock goes into a loop and there is nothing to do.

It's a shame, tomorrow I have an important race

Did anyone find the solution?

thank you