Fenix 7 is loosing BT connection after v15.74/v15.76 constantly

After the update to 15.74 the Fenix 7 is constantly loosing BT connection to the iPhone 14 (iOS 17). Tried deleting the phone in GCM and connected it again. However, still loosing the connection.

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Garmin-Cody over 1 year ago +5 verified
If you are noticing this concern after installing 15.74, please try the following steps:
1. On your watch, please go to Main Menu - Connectivity - Phone. On the Phone page, repeatedly press the Light button…
_kyreon_ over 1 year ago in reply to Garmin-Cody +3

Thank you very much. This helped immediately.
3757513 over 1 year ago in reply to Garmin - Chris +3 suggested

Many of my friends have this problem of unstable Bluetooth connection, why don't you fix it forever? I really wonder about the Garmin brand, why it works so poorly

Many friends have this problem, calling…

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+1 #Matthias# over 1 year ago

This was also reported as a Beta issue. You could try what was proposed by Mel_ODQA here: forums.garmin.com/.../constant-bluetooth-disconnects

+1 Garmin-Cody over 1 year ago

If you are noticing this concern after installing 15.74, please try the following steps:

On your watch, please go to Main Menu - Connectivity - Phone. On the Phone page, repeatedly press the Light button (about 5 times). When you do this, a hidden menu will appear. On this hidden menu you will see the option for Maximize Connectivity. Please toggle this setting On. Then open Garmin Connect Mobile and initiate a manual sync.
After this, see if your connection experience with your phone improves: no more missed notifications, better sync behavior, weather staying more up-to-date, potentially better battery life, etc.
If you are actively struggling with Bluetooth connectivity and do not see improvement immediately after toggling this setting, please also reboot both your watch and phone. After the reboot be sure to open GCM at least once to ensure it is active. Then see if there is improvement after this single reboot.

If you continue having concerns after following the steps above, please direct message me or post the issue so we can gather some additional information.

+1 _kyreon_ over 1 year ago in reply to Garmin-Cody

Thank you very much. This helped immediately.

0 dox81 over 1 year ago in reply to Garmin-Cody

Hi Cody,

While this helps, it’a not a long term solution. It really messes battery life on 13 Pro as it seems the phone never sleeps in this case. Fenix 7 battery life seems to be normal but phone’a one becomes abysmal.

0 3757513 over 1 year ago in reply to Garmin-Cody

I did all these things but the bluetooth connection is not permanent and the connection is disconnected, I am really sorry that you are not doing anything. Notifications still don't come often for my watch. I didn't have this problem before, but after the last forever, I have problems with Bluetooth connection and notifications.

0 nicoti200 over 1 year ago in reply to 3757513

Same issue here, iPhone 13, last iOS version, 15.76...frequent BT disconnect... Please Garmin solve the issue (since v14.xx...)

0 Garmin - Chris over 1 year ago in reply to 3757513

iPhone or Android phone? Multiple customers have reached out to me directly after updating their v17.xx iOS to report their Bluetooth connection issues have resolved.

0 3757513 over 1 year ago in reply to Garmin - Chris

Iphone 13 pro max iOS 17.2

0 3757513 over 1 year ago in reply to 3757513

I have this problem for several months, but Garmin did not fix the problem I am really sorry for this service

I am really sorry for this service

I'm thinking of using the Apple Watch because notifications are important to me

0 Garmin - Chris over 1 year ago in reply to 3757513

3757513 said:
I have this problem for several months

3757513

Since you have had the issue for such a long time, your watch will needs to be exchanged through Outdoor Product Support in your region if the steps Cody gave above did not help correct the issue for you. I am sorry your watch developed the issue. Select your country, then go to Support Center, and input your watch model. The contact information for your region will be at the very bottom if you search any topics in the Support Center.