Hello, a few days ago i received a (paid for) recertified replacement for my Garmin Fenix 7X Sapphire Solar (Mineral Blue Titanium Bezel), because of a failing Start button after 1.5 years of use only when doing activities. A bit disappointing as i paid back then almost 1000,-€ for the watch.
When i pair the watch with Connect a list of possible devices is listed. The Fenix 7X Sapphire Solar in this list though is black and there is no option for mineral blue. Before the replacement the watch was properly displayed in white / blue as this is also the appearance of the Mineral Blue Colour option. Same goes for Garmin Express on PC, the newly paired Fenix 7X is displayed black there.
After contacting support and describing the problem they advised to sign out and uninstall Connect, turn off the watch for a minute and pair the watch again (also remove it from the list of paired devices on the phone). I already suspected that this isn't a Connect issue alone because in Garmin Express on my PC the watch was also displayed with a black icon. I'm not sure Garmin support understood that this is not only affecting Connect on the phone. Probably i just got a standard answer without bothering with details.
Anyone maybe already had this problem and was able to fix it?
The image on the left shows the old icon of the Fenix 7X as it was displayed before in the proper Mineral Blue colour and on the right when the new watch is paired there is only the black colour listed though the watch is also Mineral Blue:
