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Fenix 7 pro ss restarts during run

Legoland
over 1 year ago 
Hi, I have a problem with my fenix 7 pro SS. Once the watch restarted twice while running. During the yesterday,s run it restarted again. 
In both cases, after the restart, the language of audio prompts also changed from Polish to English.
During both runs I had the HRM Pro chest strap and and Samsung Buds Pro earphones connected to the watch.
In the meantime, I hiked for 6 hours and there were no problems with restarts. 
The watch is in the latest FW version.
Does anyone else have similar problems?
  • 0 over 1 year ago

    Hi,

    FYI, but you can try it.

    ---

    15.69 / https://forums.garmin.com/beta-program/fenix-7-series/f/announcements/350855/beta-version-15-69---check-for-updates-only

    Added 'View Climbs' option for cycling races.
    Added workout audio note preview on steps with videos.
    Fixed issue with city search in the weather app.
    Fixed issue with pace in workout alerts.
    Fixed issue with translation of Inline Skating.
    Fixed potential issue where calendar and notification apps would not launch properly.
    Fixed potential shutdown when transferring a workout with audio notes.
    Fixed potential shutdown when using redshift.
    Fixed potential shutdown when using the touch keyboard.
    Fixed potential shutdown when viewing Breathwork in Body Battery factors.
    Improvements and fixes to the time zones app.

    ---

    15.68 / https://forums.garmin.com/beta-program/fenix-7-series/f/announcements/350148/beta-version-15-68---check-for-updates-only

    Added the ability to track naps, including a new Nap widget and an updated Sleep widget.
    Additions and enhancements to the Body Battery feature.
    Added audio prompts for course points.
    Added the ability to display images within smart notifications (Android only).
    Added phone lost detection during an activity. Enabled in system alert settings.
    Added large font mode which can be accessed in System > Display menu.
    Added workout audio notes support.
    Added Inline Skating activity.
    Added a Moon Phase widget.
    Added tracking of splits for Ski.
    Added NAVIC GPS support.
    Added a confirmation popup when saving an activity via touch.
    Added ability to enable Red Shift when Do Not Disturb is enabled.
    Expanded Red Shift functionality to include Orange and Green colors as well (AMOLED models only.)
    Fixed GroupTrack icon not drawing correctly.
    Fixed issue causing dog symbols to not show up on the map.
    Fixed issue causing lap cadence spikes in swim.
    Fixed issue causing position fluctuation when navigating between waypoints.
    Fixed issue that could cause a blank heart rate graph in post activity summary for the Gaming activity.
    Fixed issue where backlight could be turned on via the back button on the map even though settings disable it.
    Fixed issue where device would restart when receiving many back-to-back smart notifications.
    Fixed issue where Spotify and Amazon wouldn't launch to currently playing song.
    Fixed issue with trip countdown discrepancy in Jet Lag adviser when compared to Garmin Connect.
    Fixed LTHR HR/LTHR Pace/FTP not syncing to Garmin Connect correctly.
    Fixed potential issue where golf maps would draw incorrectly.
    Fixed potential issue with CIQ data fields not saving after being added to an activity data page.
    Fixed potential issue with GPS elevation.
    Fixed potential shutdown in morning report with a race event.
    Fixed potential shutdown when following a cycling course for a primary race.
    Fixed potential UI issues on the golf map.
    Fixed recovery time tip being cutoff in certain languages.
    Fixed the pool length setting possibly missing from activity settings menu.
    Improved audio tone sound.
    Improved flashlight page in red shift mode.
    Improved gestures to always be sent to CIQ WFes, regardless of backlight setting. (Non-AMOLED models.)
    Improved keyboard to open to the touch layout if opened via touch.
    Improved race calendar to show races without an assigned priority.
    Removed the limitation on the number of points allowed in a course.
    Updates and improvements to the Time Zone app and widget glance.
    Various bug fixes and improvements.

  • 0 over 1 year ago

    I have similar problems with my Fenix 7x pro. Watch did the same yesterday during a trail run. Prior to this it restarted twice during activities over the past month right when I needed it most. Needless to say there was a lot of cursing. I have several issues with this watch tbh.

  • 0 over 1 year ago

    Today I installed newest 15.69 beta firmware and go for a short run to check it out. It did not solve the issue. The watch restarted twice in 15 minutes. 

  • 0 over 1 year ago in reply to Legoland

    Hi, you can go to this space to do a Bug Report

    Because you have add the Beta version, the log are automatically generated on your watch Nerd
    https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-15-xx#pifragment-1447sortBy=date

    ---

    BUG Report (depending on your usage, the two first points, if external device are connected the third point, the last for how to access files)

  • 0 over 1 year ago in reply to Legoland

    Sorry to hear this but thanks for the update.

  • 0 5 months ago

    7x pro solar. Software version 19.41

    just happened to me yesterday during a bike ride. Not for the first time. 

  • 0 5 months ago

    My Fenix 7x pro sapphire solar has he same issue :(

    Software version 19.41

    Yesterday the watch restarted three times during my run activity :(  The problem started to appear after the firmware update to 19.41. I did a full factory reset but it didn't help.