Notifications not coming through.

I've done a search but suspect this is a Android 13 issue. Samsung Galaxy S22 Ultra. Latest firmware and software.

Had been noticing that after about 12 hours no notifications come through to my Fenix 7x solar. Now I can't get any notifications at all. I've tried force stopping garmin connect and restarting it. I've tried rebooting the fenix.

The weird thing is if I click my device (a watch in a circle with the green dot) I get the running man forever, even though it's showing as connected, but my live heart rate is showing in the app and is correct.

Suggestions please? I'll reboot the phone and report back but I don't want to have to do that every day without fail... Notifications were the main reason for buying the watch as I'm getting song requests on it!

UPDATE, rebooting the phone brought the notifications back, but likely only for 6 or 12 hours or so. Watch is definitely connected when the notifications fail to appear but garmin connect can only see certain things like heart rate. I just tried clicking the device settings like before and now I get device settings fine. So device settings and notifications fail after x hours require a phone reboot to fix it?

Thanks

Kym

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0 marc over 1 year ago

Just as an idea, you might want to check the battery usage settings for the app.

If the battery management is too restricted and kills the app when running in the background it cannot send notifications to the watch. So maybe give it a try and set battery usage for garmin connect to "unrestricted" in the android settings.

0 VJKDIGITAL over 1 year ago

Thanks Marc, tried that last week and thought it was fixed but the notifications stopped again about a day later. Even opening the app or force closing it then restarting the app didn't bring them back, which surprised me. I restarted the phone yesterday about this time and they've stopped again after about 24 hours.

I've also noticed that as they "start to stop coming through" the last few come through delayed by maybe 15 seconds. Right after a restart both the phone and watch notify together. After about a day the phone goes off, the 10 seconds later the watch goes off. Then then next notification doesn't come through on the watch at all.

0 Djij over 1 year ago in reply to VJKDIGITAL

Hello Marc ! Same issue with my Samsung S21 (Android 13) and my Fenix 7 s pro (14.68 and 15.68 beta now)

0 VJKDIGITAL over 1 year ago

Now after phone reboot no notifications at all... HELP! I NEED this tomorrow.

0 VJKDIGITAL over 1 year ago

Also app cannot connect just shows running man forever but faces can still be changed?!

0 socorsu over 1 year ago

https://dontkillmyapp.com/

Take a look here ?

0 VJKDIGITAL over 1 year ago in reply to socorsu

Hey.. Thanks... It seems Garmin and Bluetooth are still connected. I can change the colours of my watchface but if I go to Garmin connect it shows connected with a green dot... But if I click it the guy is running forever... I've now restarted the watch AND the phone and can't get my notifications back.

I'm in need of notifications tomorrow night for work and I've got none at all. Ne email Ne messenger nothing... Yet it's definitely connected!

0 socorsu over 1 year ago in reply to VJKDIGITAL

Hi if you are running Beta 15.xx go there, try the option suggested by Mel_ODQA and comment

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-15-xx/constant-bluetooth-disconnects?CommentId=b226e175-f877-46f4-9294-cb2c0764da37

+1 Garmin - Chris over 1 year ago in reply to VJKDIGITAL

The way you see the running guy is really odd. If you still have an issue, I would start from the very start.

- Remove your watch out of the Connect Mobile APP and off your smartphone's Settings > Bluetooth menu.

- Delete the Connect APP off your phone.

- Soft reset your watch by holding down your top left button until your watch shuts off then let go of your button.

- Download the Connect Mobile APP again from your Google Play store.

- Bluetooth pair your watch directly through the Connect Mobile APP only. Be sure to put your watch back on Pairing again during the process through your Connection > Phone menu.

Support Center article:

- Garmin Device Not Receiving Smart Notifications From Phone

0 VJKDIGITAL over 1 year ago in reply to socorsu

Not running the beta I'm afraid.