Garmin Fenix 7x problems updating software... all time reestarting!!!

Hi,

Today my Garmin 7x Sapphire Solar has started the update to the new SO, 14.68... and has not ended because it's constantly restarting!!! Over and over again.

Is seams like if it restarts, charge the maps, appears de logo of Fenix, appear "software updated to 14.68" and then doesn't appear the watch, but again appears like downloading again the software and the watch restant... over and over.

Please, someone else have this problem? How can I solve it?

For more problem, my phone nor compures doesn't find the fenix, so I cannot access to the phone in any way.

What can I do??

0 Former Member over 1 year ago

You can try to hard-reset the watch (it will lose all settings, phone and wifi connection settings. After the reset, try connecting it to a computer and syncing with Express.

press and hold down the Light Button, Start Stop Button, and Back Lap Button.
You will hear a two-beep sound as the watch is starting up. Release the Start/Stop Button and Light Button on the first beep, then Back Lap Button on the 2nd beep.

And/or call Garmin Support for advice.

0 markus_titus over 1 year ago in reply to Former Member

Nothing, I've tried the Hard Reset also but stil the watch is restarting over and over again... after the charge of the maps, appears again de main screen of Fenix, and again the same process... i've sent an email to them... I hope they can bring me a solution...

Thank you very much for your answer...

0 Former Member over 1 year ago in reply to markus_titus

Contacting via email can take a bit of time. Try calling them.

0 markus_titus over 1 year ago in reply to Former Member

Ok, I'll try on monday, they're already enjoying the weekend...thank you very much!

0 Garmin - Chris over 1 year ago in reply to markus_titus

markus_titus

I am sorry you have the issue. I sent you a Private Message to give suggestions for your issue. When you are signed-in to the forums, check the top right corner to the right of the Notifications lightning bolt icon.