Fenix 7 keeps switching off after asking me to set up assistance

For a few days, my watch has been unable to remain on: it randomly switches off after a few minutes (sometimes up to one hour or so).
Additional context: I made sure it is not a low battery issue by charging it, I already tried switching it off "normally" and then on again but it didn't resolve anything, and this happens without launching any activity, just from the home screen

Before switching off, it displays the following message: "Set up Assistance Using Garmin Connect Mobile" preceded by what I believe is the assistance logo (a white asterisk on a red disk)
Sometimes, before this message, it shows the screen that I usually access after pressing "light" for 1-2 seconds

Anyone encounters a similar issue?
(I'm looking for a solution softer than to reset my watch first.)

PS: Also, brightness seems very low as I power it on again each time, but I'm not sure that it is unusual, and anyway, it's fine since I don't usually do this often.

Top Replies

Oriane over 1 year ago in reply to 6521078 +1

Hi, I ended up calling Garmin for assistance, and eventually had the watch replaced.

Before the replacement, I tried to reset the watch, unfortunately it didn't work. I also tried to put the watch in some…

All Replies

0 8251602 over 1 year ago

Same issue in my Fenix 7. Does the light button have the same feel when depressed as the other buttons? To me it feels different and my theory is that the "light" button is malfunctioning casing the watch to reboot since the "light" button is the one used to restart the watch

0 8251602 over 1 year ago in reply to 8251602

I forgot to mention that my Fenix 7 is rebooting even after doing a factory reset where I select to delete all data which is why I think this may be a hardware issue

0 GSimko over 1 year ago

I am having the same issue! Have you been able to resolve it?

0 6521078 over 1 year ago in reply to GSimko

Same. Anyone been able to solve it?

0 Oriane over 1 year ago in reply to 6521078

Hi, I ended up calling Garmin for assistance, and eventually had the watch replaced.

Before the replacement, I tried to reset the watch, unfortunately it didn't work. I also tried to put the watch in some hot water, to maybe dissolve anything that would have to be dissolved behind my light button, it made it slightly better but not completely resolved as well...

Hope you'll find a solution !

0 2288860 over 1 year ago

Mine just started doing the same thing… have not been able to figure out anything. did Garmin cover your replacement? My watch is only about 6-months old.

0 8251602 over 1 year ago in reply to 2288860

Yes they covered the cost and send me a new replacement.

0 8497650 over 1 year ago in reply to Oriane

Mine has literally just started to do the same and now after resetting to factory default and a few loops of starting up then switching itself off it isn't turning on at all anymore. Out of warranty by a few months as well

0 8497650 over 1 year ago in reply to 8251602

Was yours under warranty?

0 6322292 over 1 year ago

Mine is doing the same - i managed to get it working for a short while 3 months (by reset & updating on Garmin expres) before it resumed & is curently doing the same no matter how many resets & updates I have tried.