Fenix 7S - grid like pattern on a display - Am I seeing things that shouldnt be there or is it normal?

Hello all.

After close inspection under the light I can see straight like grid lines under the glas. They are too straight for cracks and I have to try very hard to see them. They cannot be captured on photo. They cannot be on the glass either because I would see and feel them when touching and it could be captured on a photo. But more or less they look something like that:

If it is of any importance, the watch had one accidental fall on the floor of the apartment. I know that it has military stadard protection and it did not sustain any damage nor anything. But could that grid be from the fall or is it normal? BTW its a standard Fenix 7S without solar and sapphire glass.

I have a broken Vivoactive 4 that I used for drop tests. The glass on Vivoactive 4 and Fenix 7S standard is the same Gorilla Glass DX. Been dropping Vivoactive 4 intentionaly from hip to higher heights screen more than three times and nothing. Glass looks perfectly fine no scratches no cracks.

So having the above in mind it cant be said that Fenix 7S is a petite egg-like little watch that would break affter one accidental drop?

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  • store I bought watch from has a reputation of making problems

    I do not know about your country policies. In the USA, you can only return a new purchase within either 14 days, 30 days, or 90 days for one vendor that is popular. Outside of that return window, all warranty related returns then go through Product Support and we take care of it. I do not understand why the store you bought your watch from is going to be a concern unless there is more information.

    Is there any diagnostical combo/shortcut with the buttons of the watch that would go into some kind of diagnostic mode for showing dead pixels or any grids?

    No. Not anymore. Access to the diagnostics menu has been removed and remains only for our engineering team to use.

  • I also see one more way with this. Since this issue of mine is something that doesent really bother that much. I can see its there and sometimies it aint so maybe I save myself a trouble and go on with my day since I have extended 3 year warranty for watch with that shop and try exchanging when something really bothering happens. 3 years is a long way and many other things may happen and if not then no problem I buy another generation after that time - maybe Fenix 8 or so. I have the watch like maybe 3 weeks so its brand new and I hate to loose it for any period of time as I am very active and dont want to part with it unless its something serious that I cant over with.