Fenix 7s solar restarting during workout!

vl0ra said:

Today during my workout Fenix 7s restarted again. 

Hi Vlora, is it similar to the issue discussed in this thread? Does it happen always at the same location? Is the map partially or fully blank (white) just before the crash? If that's the case, you should contact Garmin-Chris via private message!

hi, I contacted Garmin - Chris back in September 2022 with the problem that the watch restarts in the same place. I complained about the watch twice, then I switched to enduro 2. I didn't notice the restart there, but the map at that location is empty. I prefer to avoid the place, but this is not the solution. In this I am disappointed with Garmin's approach. Garmin adds new functions, but I think they forget what these devices are intended for in the first place.

Thank you for creating a new thread for the restarting issue. We have not yet worked together so I am unsure which issue you are experiencing.

- How long ago did your watch begin restarting while you are recording an activity?

- Does your restart take place at the same exact location each time or is your crash/restart random?

Thank you.

...

Edited to remove a private message. You are always welcome to reach out to me again directly if you need further assistance or reach out to Outdoor Product Support in your region. Thank you.

Email from Oct. 6. 2022

My message was to the thread creator. Thank you.

Hi Chris,

- It happened on 34:25min. 

- It happened randomly to me. Today I ran in the exact location and today it didn’t happen (difference was that I didn’t run with a workout set).

I had two other crashes with different versions before! 

Regards 

I didn’t use Map at all! It doesn’t happen in the same location

I am sorry your issue continues. When reviewing each new quarterly software update, you will find the release notes by engineering mention resolving restart issues. At this point, 99.5% all restart issue causes have been fixed. With the issue now being much more rare to be reported, if you bought your watch directly from the authorized vendor in your country, please refer back to them to inquire about warranty replacing your watch.