Problems with connection (bluetooth and wifi) after update 11.28

After the installation of v11.28 on my Fenix 7 Solar I have problems with the connection.

I cannot sync anymore by WiFi (server not found) and I cannot sync anymore by garmin connect (bluetooth).

I unpaired my device and try to pair again, but it doesn't succeed. Pairing failed is displayed after I tried to pair again in the connect app.

The only way to sync now, is by Garmin Express...

Does anyone encounters the same problems?

Do you have any suggestions to solve this?

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0 ArionK over 2 years ago

First, I'd check within watch system what is shown for wireless and sensor hub. In my case for latest fw 11.28 wireless 24.78 and sensos hub 23.09 are shown. If this is ok then I'd hard reset the watch by holding light button until the watch shuts down then turn on and try. If this doesn't make any difference then I'd delete GCM from my phone and reinstall it and try again. If still no success I'd try to download older version of GCM. If 0.0 is shown for wifi and sensor hub then that's the reason for the issues you reported.

0 Robin78 over 2 years ago in reply to ArionK

Thanks for your post @ArionK. I checked it: Wireless: 24,78 and Sensor Hub: 23.09. I already tried the reset the device by holding the light button, it doesn't make sense. I also already tried to uninstall Garmin Connect on my Iphone 12 Pro, this action even makes no sense. How can I download an older version of Garmin Connect?

0 ArionK over 2 years ago in reply to Robin78

Not familiar with iPhones, but found this www.google.com/url

0 ArionK over 2 years ago

You might want to have a look at this thread: forums.garmin.com/.../1570775

0 Paulina over 2 years ago

Have a similar issue, fenix 7s. Bluetooth connection is horribly unstable - phone shows as connected but the phone icon in watch keeps coming on and off, connect app shows as connected then not. Tried restarting watch, phone, removing the watch from phone, pairing again, hard reset of watch. Bluetooth pairing failed a few times at different stages until finally it paired ok, but the problem is still present.
Both watch, phone and app are up to date.

0 VernL4 over 2 years ago

Yep, I'm having similar problems. I've been in touch with Garmin. I can sync through Express, but not through Connect. I replied to the customer support email and now I'm waiting for the reply.

0 Trap78 over 2 years ago in reply to Paulina

I have the same problem. I update automatically yesterday.... Bluetooth is unstable. I lost many notify.

0 Paulina over 2 years ago

Reinstalling the update seems to have solved this for me!

0 Robin78 over 2 years ago in reply to Paulina

I tried this too, unfortunately the bluetooth problem isn't fixed for me (only wifi sync is fixed).

0 p50kombi over 2 years ago in reply to Robin78

Try and send a PM to Garmin - Chris He will be able to help you probably.