Fenix 7 v11.28: incorrect time, synchronization with phone/PC does not help

Immediately after updating my Fenix 7 Sapphire Solar System Software to v11.28, I noticed that the displayed time is out of sync even though it was correct just before the update from v11.25. Automatic time synchronization is enabled in Settings.

Trying to update the time on the watch using the Garmin Connect app or the Garmin Express app does not help. Neither does restarting the watch.

No matter the watch face (built-in or Connect IQ), the time is consistently 12 seconds late, i.e., the minutes on the watch face are always updated exactly 12 seconds after the time changes on my phone or computer (these two devices show the same time).

Is anyone else experiencing this? Can I expect the issue to be solved in the next SW update?

Thanks.

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0 Splat Matt over 2 years ago

No time issues on Fenix 7 11.28 for me.

+1 6807382 over 2 years ago in reply to Splat Matt

Ok, thanks. Will try GPS sync tomorrow to see if it fixes things.

0 Splat Matt over 2 years ago in reply to 6807382

Power cycle the watch?

Shut down from menu system, then wait a minute and power up.

0 6807382 over 2 years ago in reply to Splat Matt

Unfortunately, restarting the watch did not solve the problem (as stated in the original post). However, GPS time sync helped.

0 Splat Matt over 2 years ago in reply to 6807382

Sorry, I was not clear, I was trying to confirm how you performed the "restart" of the watch.

I was under the impression you already performed a time sync, but I realize you just sync'd the watch to the app.

This link is for others in the future who may have a similar issue:

support.garmin.com/.../

Directly for Fenix 7 series

www8.garmin.com/.../GUID-D491A0BC-103D-4609-966E-93029A9A8FCE.html

0 6807382 over 2 years ago in reply to Splat Matt

Ah, I see. Although I am not sure about the exact time period between shutdown and startup, it had to be at least the mentioned minute (I had to take a short phone call in the meantime).

You are correct, back then I tried to sync first with the phone app, and when that failed to resolve the issue, I tried to sync via Garmin Express. As per the link that you have kindly provided, I was under the impression that synchronizing with any of these two apps should also sync time. Apparently, not so. (Or maybe it does, but only if the discrepancy is too large. Who knows...)

Thanks again for reaching out.

0 5209634 3 months ago

My original problem was that the watch was 12 seconds slow right after phone sync.

For future generations of seekers:

Hold MENU, and select System > Time.
Set to Manual option at Set Time section.
Select Time Sync with Phone as the source.

And voilà - you have almost exact time on your watch.

*Tested on Fenix 6 Pro watch, 27.00 firmware