There is no satellite connection, GPS 0.00

1810421103 over 2 years ago

Hi,

After upgrade to 10.44, my Fenix 7X SS watch is not connected to satellites.

GPS version is set to 0.00.

I have tried all types of resets. Unfortunately, it didn't help.

Has anyone experienced this? What is the solution?

Thanks!

Top Replies

Garmin - Chris over 2 years ago +1 verified

I am sorry you have an issue. Your GPS software showing v0.00 explains why your watch could not acquire GPS satellites on your Hike activity. Please reach out to Support in your region to warranty exchange…
1810421103 over 2 years ago in reply to Garmin - Chris +1

Thanks Chris! This is a bad news! I will try the warranty exchange!

All Replies

+1 Garmin - Chris over 2 years ago

I am sorry you have an issue. Your GPS software showing v0.00 explains why your watch could not acquire GPS satellites on your Hike activity. Please reach out to Support in your region to warranty exchange your watch. My sincere apologies your GPS software has stopped working properly.

0 1810421103 over 2 years ago in reply to Garmin - Chris

Thanks Chris! This is a bad news! I will try the warranty exchange!

0 Volker over 2 years ago in reply to 1810421103

Before sending it back, I would try one more thing: join the beta program and try a manual installation of the 7x 11.15 alpha software. Maybe that brings back the gps sw, which is hanging around somewhere at the device memory…

forums.garmin.com/.../

0 Aetsch820 over 2 years ago in reply to Volker

Downgrade and upgrade could solve the problem

0 Erik T7 over 2 years ago

...or just reinstall 10.44 and see wether GPS firmware will be updated correctly at the second run(2.37 it should be)