I just purchased a Fenix 7 Sapphire Solar - Mineral white.
It refuses to count any steps. The watch is always stuck at 0.
I think the watch is faulty. I've tried several troubleshooting steps.
Device serial number - 010-02540-2H
Device software version - 10.43
Any troubleshooting steps tried -
- Connected to Garmin Express, to update if needed
- Reset the watch & tried
- Rebooted the watch
- Unpaired from the phone & paired again
- Cycled 5+ km outside plus a decent amount of walking (Cycling was recorded but not the steps of walking)
Please help