Fenix 7 Sapphire Solar isn't counting steps. Always stuck at 0.

I just purchased a Fenix 7 Sapphire Solar - Mineral white.

It refuses to count any steps. The watch is always stuck at 0.


I think the watch is faulty. I've tried several troubleshooting steps.

Device serial number - 010-02540-2H
Device software version - 10.43
Any troubleshooting steps tried -

- Connected to Garmin Express, to update if needed

- Reset the watch & tried

- Rebooted the watch

- Unpaired from the phone & paired again

- Cycled 5+ km outside plus a decent amount of walking (Cycling was recorded but not the steps of walking)

Please help